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Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life
  
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Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life (Paperback)
by Chris Daffy (Author)
4.5 out of 5 stars  (2 customer reviews)

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Product details
  • Paperback: 240 pages
  • Publisher: Oak Tree Press; 2Rev Ed edition (Mar 1999)
  • Language English
  • ISBN-10: 1860761135
  • ISBN-13: 978-1860761133
  • Average Customer Review: 4.5 out of 5 stars  (2 customer reviews)
  • Amazon.co.uk Sales Rank: 1,033,562 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)
  • Other Editions: Paperback  |  All Editions

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Product Description
Synopsis
Using simple language, real-life examples, graphs and checklists, this book explains how to deliver exceptional customer service in order to differentiate your business from those of your competitors.

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Customer Reviews

2 Reviews
5 star: 50%  (1)
4 star: 50%  (1)
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Most Helpful Customer Reviews

 
4.0 out of 5 stars Should be read by everyone dealing with customers, 4 Jan 2001
By A Customer
A very simply to read book that should be required reading for everyone who ever needs to deal with a customer.

Chris's common sense approach to retaining & building customer loyalty first seems a little dated but when practiced is unbeatable. His ideas suit all size of business.

Give a copy to your staff, your customers will thank you and your payback will be quick.

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5.0 out of 5 stars Brilliant overview of how to give first rate customer servic, 10 Nov 1998
By A Customer
This review is from: Once a Customer, Always a Customer (Paperback)
A very down-to-earth book about providing customer service that takes you beyond "satisfied customers". Enough to set any manager thinking, and it has a good humorous style, too!
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