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Henry Stewart, Chief Executive, Happy Computers
Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business.
Product Description
Organistaions that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right. They focus on what counts and in the world of commerce as well as in public service there is only one person that counts, and that is the customer. "Get the First Five Seconds right"; The original Tom Peters-style fashion for customer service evolved into CRM (customer relations management) and as companies struggled to reduce costs, improve efficiency and enhance profits they allowed high-technology and computers to take over many of the traditional roles exercised by empowered and customer-friendly front-line people. Call centre, IVR (interactive voice recording) and Internet ordering became the order of the day. Empowered front-line employees were proving just too expensive and too unreliable to provide cost-effective customer service. In other words many companies lost the plot. "Make customers Laugh"; This book is aimed at stimulating senior executives, managers and front-line employees to re-examine the little things they do every day in relation to customers (external and internal). It will help them focus on the mi
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Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business.
Product Description
Organistaions that excel at service Buzz. Their people are switched on and they make it happen for customers. It is down to all the little things they get right. They focus on what counts and in the world of commerce as well as in public service there is only one person that counts, and that is the customer. "Get the First Five Seconds right"; The original Tom Peters-style fashion for customer service evolved into CRM (customer relations management) and as companies struggled to reduce costs, improve efficiency and enhance profits they allowed high-technology and computers to take over many of the traditional roles exercised by empowered and customer-friendly front-line people. Call centre, IVR (interactive voice recording) and Internet ordering became the order of the day. Empowered front-line employees were proving just too expensive and too unreliable to provide cost-effective customer service. In other words many companies lost the plot. "Make customers Laugh"; This book is aimed at stimulating senior executives, managers and front-line employees to re-examine the little things they do every day in relation to customers (external and internal). It will help them focus on the mi
See all Product Description
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What Do Customers Ultimately Buy After Viewing This Item?
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59% buy the item featured on this page: The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers £6.49 |
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15% buy Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred £6.49 |
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12% buy The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees: Quick,Fun Activities for All Customer Facing Employees £9.09 |
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7% buy Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts ... Any Situation (Perfect Phrases Series) £4.19 |
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