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Mind Your Manners: Managing Business Culture in a Global Europe
 
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Mind Your Manners: Managing Business Culture in a Global Europe (Paperback)

by John Mole (Author)
4.0 out of 5 stars See all reviews (5 customer reviews)
RRP: £14.99
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Product details

  • Paperback: 286 pages
  • Publisher: Nicholas Brealey Publishing; 3rd Revised edition edition (23 Jan 2003)
  • Language English
  • ISBN-10: 1857883144
  • ISBN-13: 978-1857883145
  • Product Dimensions: 23.2 x 15.8 x 2.2 cm
  • Average Customer Review: 4.0 out of 5 stars See all reviews (5 customer reviews)
  • Amazon.co.uk Sales Rank: 72,122 in Books (See Bestsellers in Books)

    Popular in these categories:

    #50 in  Books > Business, Finance & Law > Reference & Education > Ethics
    #52 in  Books > Reference > Etiquette
    #65 in  Books > Mind, Body & Spirit > Mythology > Encyclopaedias

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Product Description

Product Description
This third edition covers all the countries in the enlarged European Union. The earlier edition was voted "Financial Times Business Book of the Year".

From the Publisher
A practical guide to working successfully in Europe
Managers working in a multi-cultural environment often make two mistakes - they misunderstand behavioural and cultural differences, or they are defensive and over-sensitive. Both can lead to reduced effectiveness and alienation, and even to confrontation. In Mind Your Manners, John Mole addresses such issues as communication, leadership, decision making, meetings (both formal and informal), multicultural teams and networking. Whether or not stereotypes exist in reality, they certainly do in the perception of outsiders. And it is in perceptions of behaviour that misunderstandings occur. Avoiding them will make collaboration not necessarily more harmonious, but much more productive - and that, after all, is a true test of the European Union.

This is an effective business giude aimed at managers of any nationality intending to work or do business in this huge market; it is intelligent and practical and will help anybody working in this area. --This text refers to an out of print or unavailable edition of this title.


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Customer Reviews

5 Reviews
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Average Customer Review
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6 of 6 people found the following review helpful:
5.0 out of 5 stars Mind Your Manners: Managing Business Culture in a Global Eur, 1 Mar 2004
By Tom Davis (Ireland) - See all my reviews
I came across this book some years ago and have being using it to great effect ever since. It gives a great business summary of each European culture, which I have found very useful in working in a multi-cultural environment. I was a manager in an organisation that had 23 different nationalities on site, speaking 17 different languages and this book is the only thing that helped me make sense of it all. I found the "Mole Map" particularly useful.

If you have to work in a multi-cultural business environment, this is the book for you.

Tom Davis

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5 of 5 people found the following review helpful:
5.0 out of 5 stars Excellent plane reading for the global business person, 14 Mar 2001
By A Customer
This book is wonderful for promoting cultural awareness especially in the business environment. It is essential reading for people operating within a European or global business.

John Mole has written this book in such a way that it is both easy to read and easy to digest and recall.

You will find it difficult to put down and will find yourself recommending it to friends and colleagues.

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3 of 3 people found the following review helpful:
4.0 out of 5 stars Extremely interesting, 2 Jan 2002
By A Customer
The book is great for those who just want to "dip in" to certain cultures. I found the chapter on Spain very interesting and informative, even though it appears to be written from a more American point of view. I believe it to be fairly accurate, from my own experience of Spanish working environment, although having read the section on Britain, I didn't think that many of the descriptions applied to me or my workplace, and would therefore suggest that readers take it with a pinch of salt and rely more heavily upon their own common sense and intuition.
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Most Recent Customer Reviews

2.0 out of 5 stars Good try, modest result
I have lived in England, France, Greece and Germany and I deal with many european cultures as part of my job. Read more
Published 17 months ago by Diogenes

4.0 out of 5 stars A book you will still use years from now
12 EU country chapters plus chapters on the US and Japan, each with factual information on the country mentality, business environment, business organisation (helpful to... Read more
Published 18 months ago by Peter the K

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