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Crossing the Chasm: Marketing and Selling Technology Products to Mainstream Customers
 
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Crossing the Chasm: Marketing and Selling Technology Products to Mainstream Customers (Paperback)

by Geoffrey A. Moore (Author)
4.9 out of 5 stars See all reviews (12 customer reviews)
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Product details

  • Paperback: 222 pages
  • Publisher: Capstone; Revised edition edition (1 Aug 1998)
  • Language English
  • ISBN-10: 1841120634
  • ISBN-13: 978-1841120638
  • Product Dimensions: 23 x 15.4 x 2 cm
  • Average Customer Review: 4.9 out of 5 stars See all reviews (12 customer reviews)
  • Amazon.co.uk Sales Rank: 13,471 in Books (See Bestsellers in Books)

    Popular in this category:

    #75 in  Books > Scientific, Technical & Medical > Engineering
  • See Complete Table of Contents

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Product Description

Amazon.co.uk Review
Author Geoffrey Moore makes the case that high- tech products require marketing strategies that differ from those in other industries. His chasm theory describes how high-tech products initially sell well, mainly to a technically literate customer base, but then hit a lull as marketing professionals try to cross the chasm to mainstream buyers. This pattern, says Moore, is unique to the high-tech industry.

Moore suggests remedies for the problems that can help businesses meet their long-term goals. He coaches marketing professionals on how to move slowly through the gulf, teaching them to create profiles and target specific segments of the population rather than trying to plough right into the mainstream. He cites examples of successful chasm crossings by such companies as Apple, Tandem, Oracle and Sun, showing what they all had in common and exposing the different weaknesses in their strategies. Moore also assigns responsibility for success to programmers and developers by suggesting they design a "whole product model." Here, because integration tasks are daunting to the mainstream market, all the components of a technological product must be in one package. Moore also describes strategies for competing with rival companies and assessing the best distribution channels for penetrating the target market.

Written not just for marketing specialists but for all employees whose futures ride on the success of a technical product, Crossing the Chasm delivers crucial information in an engaging, readable tone. --David James

Product Description
In Crossing the Chasm, Geoffrey Moore, the world′s leading high–tech and communications guru, throws out old marketing ideas to clear space for the special realities of the high–tech market. Based on a revolutionary new model and filled with practical insights, Crossing the Chasm is a landmark book. This new edition has been updated to include comprehensive coverage of the Internet and World Wide Web.

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Customer Reviews

12 Reviews
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Average Customer Review
4.9 out of 5 stars (12 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
19 of 19 people found the following review helpful:
5.0 out of 5 stars Indispensable book for Marketing Hi-Tech, 11 Dec 2001
In fact, not only for Hi-Tech... it is also applicable for any high-change industry

Implementing innovative high-tech solutions usually involves a significant change to customers. Mainly depending on the aversion to change/risk, customers can be classified from those willing to try the newest, to those most conservative that are the latest to adopt, if ever, a new solution.

Geoffrey Moore presents his particular view on the technology-adoption lifecycle model, introducing the 'chasm' concept. Based on this model, and using vivid examples, specially from the software industry, the book provides excellent advice on the strategy to success for hi-tech products.

Basic reading for the hi-tech enterpreneur, as well as for those willing to sell new disruptive concepts.

After this one, you will have to read 'Inside the Tornado'.. If you want to save further, add William Davidow's 'Marketing High-Technology'

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8 of 8 people found the following review helpful:
5.0 out of 5 stars A frighteningly realistic treatment.., 9 Mar 2003
I am reading this for the second time, this time much faster thanks to the useful highlighting that I had made in my first reading. Having been through a software development career in several start-ups, and looking back on the not so positive two years of IT economic depression, I find Crossing the Chasm particularly intriguing: The basic idea for a technology company to position its marketing and selling strategy to the right target audience, and more crucially, at the right time, and producing the right perspective.

First of all, I find some of the ideas in the book frighteningly reminiscent of my past experience, especially failures in marketing and sales strategy that our teams have undergone; Although many factors that contribute to the success or failure of an enterprise can be specific and circumstantial, Crossing the Chasm provides a thorough analysis of the generalised scenario. I also find some of the ideas in this book apply equally well to semi-autonomous groups within large organisations, as much as individual organisations.

Highly recommend to anyone who is interested in the technology entrepreneurship, and to the one who want to consolidate the past experiences in to learning instruments for the future.

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2 of 2 people found the following review helpful:
4.0 out of 5 stars Interesting Take on the Technology Adoption Cycle, 8 Feb 2004
Moore has some very interesting takes ont the technology adoption cycle. It will probably explain a lot of difficulties experienced by hitech companies.

The only area is that even in the 2nd edition, a lot of the metaphors are out of date and even some of the companies used as examples

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Most Recent Customer Reviews

5.0 out of 5 stars An ISV View of the Chasm
This book was recommended to me - and rightly so.
I have read 'Crossing the Chasm' and its successor, 'Inside the Tornado'. Read more
Published 1 month ago by G. Lowther

5.0 out of 5 stars I rediscover this book every year
If you are looking to launch a new technology consumer product or are thinking about launching a new internet or technology startup, this is the first book you need to read. Read more
Published 16 months ago by Javier Foncillas

5.0 out of 5 stars unmissable
This is certainly one of the most insightful business books i have ever read. It is of biblical importance to anyone in the technology business, especially operating in a B2B... Read more
Published on 6 Jun 2007 by N. Marik

5.0 out of 5 stars How to get the public to love your high-tech product
This serious, detailed book offers a nonconventional marketing approach for high-tech promoters and investors. Read more
Published on 11 Dec 2006 by Rolf Dobelli

5.0 out of 5 stars Helpful Revision of a High-Tech Marketing Classic
Crossing the Chasm deserves more than five stars for putting "a vocabulary to a market development problem that has given untold grief to any number of high-tech... Read more
Published on 22 Jul 2004 by Professor Donald Mitchell

5.0 out of 5 stars Don't start a hitech/net business without it!
Extremely important insights for anybody engaging in technology based markets or products.
Published on 25 Jan 2001 by Marque Pierre Sondergaard

5.0 out of 5 stars Clear and precise, elegantly written.
I have been reading with avid interest. The ideas in this book have a wider application that hi-tech products alone. Read more
Published on 6 Dec 2000

5.0 out of 5 stars Painfully familiar
This is a very enlightening book. I have worked in several companies that have had great products, but have fallen into the "chasm" the author talks about. Read more
Published on 5 Jul 2000 by sdw@larts.co.uk

5.0 out of 5 stars A must for salespeople at the bleeding edge of technology
This book was a revelation for me. I had failed to understand the reasons that prospects didn't appreciate the latest greatest technologies and bought from vendors of outdated... Read more
Published on 10 May 2000

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