Cisco Call Manager Fundamentals: A Cisco AVVID Solution (Cisco Core) [Illustrated] (Hardcover)

Written by members of the CallManager development team and extensively edited for accuracy, Cisco CallManager Fundamentals uses prose and remarkably clear network diagrams to make its points. People looking for a detailed understanding of how CallManager works will find themselves delighted. While technicians looking for click-this, click-that procedures will be generally disappointed (such didactic techniques are not typical of Cisco Press books), they will find a fair number of sections that explain, in general terms, how to do such administrative work as loading users' names into a CallManager database and routing calls to emergency numbers. --David Wall

Topics covered: All aspects of Cisco CallManager, versions 3.0x and 3.1, of interest to the people who design, implement, and maintain the IP telephony solution. Matters of system architecture (with plenty of information about hardware and network requirements), call routing, media processing, and reporting are all covered. Neither details of CallManager's integration with the Intelligent Contact Manager (ICM) business-rules engine, nor much information on external Computer Telephony Integration (CTI) applications, are included here.

Product Description

Exposes the inner workings of CallManager to help you maximize your Cisco IP Telephony solution

• Learn how to deploy and manage a CallManager solution
• Understand how CallManager processes information through detailed architectural examples and descriptions
• Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
• Learn detailed information about North American and international dial plans, trunk and station devices, media resources, managing and monitoring CallManager, and call detail records

Cisco CallManager Fundamentals provides examples and reference information about CallManager, the call processing component of the Cisco AVVID (Architecture for Voice, Video, and Integrated Data) IP Telephony solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems can understand the role each component plays and how they interrelate. You'll learn detailed information about hardware and software components, call routing, media processing, system management and monitoring, and call detail records. The authors, all members of the CallManager group at Cisco Systems, also provide a list of features and Cisco solutions that integrate with CallManager. This book is the perfect resource to supplement your understanding of CallManager.

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