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The Complete Idiot's Guide to Knowledge Management (Complete Idiot's Guide) by Melissie Clemmons Rumizen  (1)  £9.99

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The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation by Ikujiro Nonaka  (3)  £14.29

Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations by Chris Collison  (7)  £13.99

Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers by Thomas H Davenport  (3)  £11.89

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Amazon.co.uk Review
When new-car developers at Ford Motor Company wanted to learn why the original Taurus design team was so successful, no-one could tell them. No-one remembered or had recorded what made that effort so special; the knowledge gained in the Taurus project was lost forever. Indeed, the most valuable asset in any company is probably also its most elusive and difficult to manage: knowledge. Authors Thomas H Davenport and Laurence Prusak assert that learning how to identify, manage and foster knowledge is vital for companies who hope to compete in today's fast-moving global economy.

Working Knowledge examines how knowledge can be nurtured in organisations. Building trust throughout a company is the key to creating a knowledge-orientated corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive and innovative. The book includes numerous examples of successful knowledge projects at companies such as British Petroleum, 3M, Mobil Oil and Hewlett-Packard. Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organisations. --Jake Bond

Book Description
The definitive overview of knowledge management, now available in paperback
This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward.
Drawing from their work with more than 30 knowledge-rich firms, Davenport and Prusak experienced consultants with a track record of success examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities accessing, generating, embedding, and transferring and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.


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First Sentence
KNOWLEDGE is neither data nor information, though it is related to both, and the differences between these terms are often a matter of degree. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover

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The Complete Idiot's Guide to Knowledge Management (Complete Idiot's Guide) by Melissie Clemmons Rumizen  (1)  £9.99

Introducing Information Management: the business approach: The Business Approach by Matthew Hinton  (2)  £25.99

Harvard Business Review on Knowledge Management: The Definitive Resource for Professionals ("Harvard Business Review" Paperback) by HARVARD BUSINESS REVIEW  (8)  £11.39

The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms by Amrit Tiwana  (2)  £28.79

The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation by Ikujiro Nonaka  (3)  £14.29

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14 Reviews 5 star:  (12) 4 star:  (1) 3 star:  (1) 2 star:    (0) 1 star:    (0)           Average Customer Review (14 customer reviews)		Share your thoughts with other customers:
Most Helpful Customer Reviews   10 of 10 people found the following review helpful: First Great Book of Best Practices for Knowledge Management, 27 May 2004 By  Donald Mitchell "a Practical Optimist" (Boston) - See all my reviews          This review is from: Working Knowledge: How Organizations Manage What They Know (Hardcover) Although knowledge management is an irresistible concept, your progress in this area is anything but assurred. Knowledge management is a hot topic, but it is usually pushed by people who want to sell you something. As a result, you can end up with a lot of technology that will not help you to manage your knowledge. As insurance against getting started in the wrong direction, I suggest you read Working Knowledge as a first step. Davenport and Prusak have examined 39 organizations that are well above average users of their knowledge. The case histories will give you a practical sense of what works that would take you years of false steps to duplicate in your organization. Then, even more helpfully, the authors outline the key lessons of these top performers for you to follow. I especially recommend chapter 9 on The Pragmatics of Knowledge Management. Any new initiative will run into problems and fall back. A great book to read next is The Dance of Change, which focuses squarely on that issue. Any book has to narrow its focus to be successful. That focus creates a vulnerability. In this book, the vulnerability is not looking far enough ahead for more effective ways to do knowledge management that no one is yet doing. For example, the potential to share knowledge among top best practice organizations is enormous. More attention is needed here. But do buy, read, and apply the lessons of this book. It's a great place to start!  Comment | Permalink | Was this review helpful to you? (Report this)   9 of 9 people found the following review help