by Mike Applegarth
|
by Andrew Waite
|
by Keith Dawson
|
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment by Gordon F., Jr. MacPherson |
by R al Bergevin
|
See buying choices for this item to see if it's one of the millions that are eligible for Amazon Prime.
|
Customers Viewing This Page May Be Interested in These Sponsored Links(What is this?) |
Call Centre 365
www.callcentreandcustomer365.com
Online exhibition for call centre & customer management professionals
Customers Who Bought This Item Also Bought
Product details
Would you like to update product info or give feedback on images?
|
Product Description
Product Description
This book covers the broad range of call center terminology. The book explains relevant terms simply enough for newcomers to grasp, but with enough depth to give insight to seasoned professionals. Call centres have become the crucial front line for managing customer relationships. A well-run call center can foster customer loyalty. Conversely, a poorly run call center can drive customers away to competitors. This book provides the call center manager with a quick reference that covers all the complex technology and operational issues that come up in running and improving a call center.
About the Author
Keith Dawson and Madeline Bodin are leading writers and experts on call centres. They have written several books. Keith is currently senior editor of COMMWEB, a one-stop web portal that guides business and service-provider organisations in evaluating, purchasing and implementing advanced communications systems and networks. Madeline is currently running Editorial Services, a company she founded.
This book covers the broad range of call center terminology. The book explains relevant terms simply enough for newcomers to grasp, but with enough depth to give insight to seasoned professionals. Call centres have become the crucial front line for managing customer relationships. A well-run call center can foster customer loyalty. Conversely, a poorly run call center can drive customers away to competitors. This book provides the call center manager with a quick reference that covers all the complex technology and operational issues that come up in running and improving a call center.
About the Author
Keith Dawson and Madeline Bodin are leading writers and experts on call centres. They have written several books. Keith is currently senior editor of COMMWEB, a one-stop web portal that guides business and service-provider organisations in evaluating, purchasing and implementing advanced communications systems and networks. Madeline is currently running Editorial Services, a company she founded.
Inside This Book
(Learn More)
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items. |
Customer Reviews
There are no customer reviews yet. Create your own review
| |||
Video reviews
|
 |
Look for similar items by category
- Books > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
- Books > Business, Finance & Law > Management > Call Centre Management
- Books > Business, Finance & Law > Reference & Education > Dictionaries
- Books > Business, Finance & Law > Sales & Marketing > Customer Services
- Books > Business, Finance & Law > Sales & Marketing > Public Relations
- Books > Business, Finance & Law > Sales & Marketing > Telemarketing
- Books > Computing & Internet > Networking & Security > Network Topics
- Books > Computing & Internet > Web Development > E-commerce > Business Issues > Legal
- Books > Reference > Dictionaries & Thesauri > Subject Dictionaries > Computer
- Books > Reference > Encyclopaedias
- Books > Science & Nature > Engineering & Technology > Electronics & Communications Engineering > Telecommunications
- Books > Scientific, Technical & Medical > Engineering > Electronics & Telecommunications Engineering
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
Newton's Telecom Dictionary: The... |
Beauty without the Beast |
Treat Someone
With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is). |
||||||||
| |||||
Your Recent History
(What's this?)|
You have no recently viewed items or searches.
After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in. Look to the right column to find helpful suggestions for your shopping session. |
Continue Shopping: Top Sellers
| ||||
Amazon Home | |
| International Sites: United States | Germany | France | Japan | Canada | China | |
| Business Programs: Sell on Amazon | Fulfilment by Amazon | Join Associates | Join Advantage | |
| Customer Service | Help | View Basket | Your Account | |
| About Amazon.co.uk | Careers at Amazon | |
| Conditions of Use & Sale | Privacy Notice © 1996-2009, Amazon.com, Inc. and its affiliates |