Review
"This is truly a quality throughput system from the beginning to the end in a product's manufacturing cycle. The written communications tools in this book, especially flowcharting, targeting core departmental interactions in maintaining the achievement of product quality in line with customer requirements, are superbly followed through. Process ownership becomes part of the job in each process assignment from the contract activities to the shipping dock. I would call this book the show me how to do handbook in managing product quality in cross-functional organizations. Up-front problem prevention is the name of the game in this book. I love it." Alex Dreiling, President, Amigo Corporation
Product Description
ISO 9000 for Small Business: Implementing Process-Approach Quality Management 2000 demonstrates how a process-approach quality management system can save organizations the cost of hiring a consultant. The time-tested method in this book shows the reader how to manage product quality problems through prevention in every stage of the product's life cycle, instead of just focusing on manufactured goods at the end of the production line. The book is an ISO based quality management tool featuring the year 2000 requirements for ISO 9001. It contains the quality system manual, the operating procedures, and the forms that small to mid-sized businesses need.
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