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Usability Engineering: Scenario-Based Development of Human-Computer Interaction (Interactive Technologies)
 
 

Usability Engineering: Scenario-Based Development of Human-Computer Interaction (Interactive Technologies) (Hardcover)

by Mary Beth Rosson (Author), John M. Carroll (Author) "During the 1990s scenario-based software development techniques became increasingly prominent in software engineering and human-computer interaction ..." (more)
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Product details

  • Hardcover: 448 pages
  • Publisher: Morgan Kaufmann; 1 edition (20 Oct 2001)
  • Language English
  • ISBN-10: 1558607129
  • ISBN-13: 978-1558607125
  • Product Dimensions: 24 x 18.8 x 3.2 cm
  • Average Customer Review: 1.0 out of 5 stars See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 613,989 in Books (See Bestsellers in Books)
  • See Complete Table of Contents

Product Description

Review
"This book is ideally suited for a problem-based curriculum in which students simultaneously learn good development processes while completing a term project. The book gives excellent guidance, and the case study approach is an excellent organizer and motivator. At last, the proper problem-based textbook."
—Don Norman, Nielsen Norman Group

"One of the nice things about this book is that it identifies where tradeoffs exist in developing user interfaces. Too many books provide guidelines as if they were absolute; unfortunately, this is not the case. Tradeoffs must be constantly made, and understanding how one usability objective can impact another is critical to good design."
—Jon Meads, Usability Architects

Product Description


You don't need to be convinced. You know that usability is key to the success of any interactive system-from commercial software to B2B Web sites to handheld devices. But you need skills to make usability part of your product development equation. How will you assess your users' needs and preferences? How will you design effective solutions that are grounded in users' current practices? How will you evaluate and refine these designs to ensure a quality product?


Usability Engineering: Scenario-Based Development of Human-Computer Interaction is a radical departure from traditional books that emphasize theory and address experts. This book focuses on the realities of product development, showing how user interaction scenarios can make usability practices an integral part of interactive system development. As you'll learn, usability engineering is not the application of inflexible rules; it's a process of analysis, prototyping, and problem solving in which you evaluate tradeoffs, make reasoned decisions, and maximize the overall value of your product.

* Written by prominent HCI educators who understand how to teach usability practices to students and professional developers.
* Interleaves HCI theory and concepts with a running case study demonstrating their application.
* Gradually elaborates the case study to introduce increasingly sophisticated usability engineering techniques.
* Analyzes usability issues in realistic scenarios that describe existing or envisioned systems from the perspective of one or more users.
* Emphasizes the real world of usability engineering-a world in which tradeoffs must be weighed and difficult decisions made to achieve desired results.
* Includes a companion Web site which provides additional case studies in a multimedia format, along with a Java application for creating and editing scenarios. This site also provides instructors with sample syllabi, lecture slides and notes, in-class exercises, solutions to textbook exercises, additional project ideas, and links to other HCI resources.

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Inside This Book (Learn More)
First Sentence
During the 1990s scenario-based software development techniques became increasingly prominent in software engineering and human-computer interaction. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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7 of 7 people found the following review helpful:
1.0 out of 5 stars Full of buzzwords and airy-fairy fuzziness, 18 Feb 2009
By Liam McBrien "Lamsey" (Glasgow, Scotland) - See all my reviews
Having been required to buy and use this book for a university course, I can honestly say that I resent having had to spend money on it.

While there are certain aspects of the design processes described that are actually useful (for example, pros and cons analysis, referred to in the book as 'claims analysis'), the underpinning philosophy of basing design around scenarios (essentially mini-stories) is at best an unnnecessary abstraction and at worst utterly patronising.

The authors justify the use of scenarios as a thought-provoking medium which is accessible to anyone, not just technical staff. However, the implication that customers cannot understand design documentation unless it is dressed up in anthropomorphised stories is downright insulting. In addition, the use of scenarios buries important information that would be much better summarised in another format. Imaginative reasoning certainly has a place in design, but stories do not make clear, concise design documents.

The authors are also fond of using buzzwords and fluffy terminology instead of plain English. One example sees them use the term "engaging stakeholders in participatory design discussions" instead of the more easily-understandable "holding meetings with customers". This doesn't make for good reading, and I have frequently found myself having to read sentences two or three times in order to translate them into plain English.

To summarise, this is a book that, in my opinion at least, prefers buzzwords and woolly thinking to concise, well-specified design concepts. It might work for you, but it most certainly doesn't work for me.
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