Frequently Bought Together
Customers Who Bought This Item Also Bought
by Don Norman
|
by Karen Holtzblatt
|
by Tsui
|
More About Software Requirements: Thorny Issues and Practical Advice by Karl E. Wiegers |
by Alan Cooper
|
Product details
Would you like to update product info or give feedback on images?
|
Customers Viewing This Page May Be Interested in These Sponsored Links(What is this?) |
Interactive Technology
opens new browser window
GestureTek.com/Technologies
-
Gesture Control Interactive Display Systems: POS, Ads & Entertainment.
Product Description
Review
"If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If developers are not already using techniques like those presented here, they should read this book carefully to see what they are missing."
--Dan Bricklin, co-creator of VisiCalc
"Hugh Beyer and Karen Holtzblatt are widely recognized as the foremost experts on contextual inquiry, and they have packed what they know into a book of both substance and intelligence. It has been a long wait but worth it. The book lucidly shows how to capture the real requirements of customers and how to tailor designs to fit their needs. If you care about your customers and want to create products they as well as want, then you need to understand contextual inquiry and contextual design. You need this book."
--Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd.; Professor of Computing Sciences, University of Technology, Sydney (Australia); Author of Constantine on Peopleware and Software for User
"For many years, Beyer and Holtzblatt have been pioneers in the field of human-computer interaction, showing how the context of computer use can be (and needs to be) the central focus of analysis and design. This book conveys the understanding and wisdom that they have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."
--Terry Winograd, Stanford University
--Dan Bricklin, co-creator of VisiCalc
"Hugh Beyer and Karen Holtzblatt are widely recognized as the foremost experts on contextual inquiry, and they have packed what they know into a book of both substance and intelligence. It has been a long wait but worth it. The book lucidly shows how to capture the real requirements of customers and how to tailor designs to fit their needs. If you care about your customers and want to create products they as well as want, then you need to understand contextual inquiry and contextual design. You need this book."
--Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd.; Professor of Computing Sciences, University of Technology, Sydney (Australia); Author of Constantine on Peopleware and Software for User
"For many years, Beyer and Holtzblatt have been pioneers in the field of human-computer interaction, showing how the context of computer use can be (and needs to be) the central focus of analysis and design. This book conveys the understanding and wisdom that they have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."
--Terry Winograd, Stanford University
Product Description
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions
Inside This Book
(Learn More)
First Sentence
Developing software has never been easy. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Developing software has never been easy. Read the first page
Explore More
Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product)
|
What Do Customers Ultimately Buy After Viewing This Item?
 |
76% buy the item featured on this page: Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) £41.06 |
 |
9% buy Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design (Interactive Technologies)£26.11 |
 |
6% buy Research Methods for Human-Computer Interaction£19.07 |
 |
5% buy Observing the User Experience: A Practitioner's Guide to User Research (Interactive Technologies)£31.52 |
Customer Reviews
|
Share your thoughts with other customers:
|
|||||
Most Helpful Customer Reviews
Share your thoughts with other customers: Create your own review
|
 |
Listmania!
|
|
Look for similar items by category
- Books > Art, Architecture & Photography > Design Studies > Graphic Design
- Books > Art, Architecture & Photography > Graphic Arts > Bestsellers
- Books > Art, Architecture & Photography > Graphic Arts > Graphic Design
- Books > Computing & Internet > Digital Lifestyle > Online Shopping > Amazon
- Books > Computing & Internet > Programming > Graphics & Multimedia
- Books > Computing & Internet > Programming > Interface Design
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
Your Recent History
(What's this?)|
After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in. |
