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Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives

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Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives (Paperback)

by Randy A. Steinberg (Author)

5.0 out of 5 stars See all reviews (1 customer review)

Price:	�14.35 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
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This item: Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives by Randy A. Steinberg
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Metrics for IT Service Management: ITSM Library by Peter Brooks
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IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) by Jan Van Bon
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Product details

Paperback: 154 pages
Publisher: Trafford Publishing (2 Aug 2006)
Language English
ISBN-10: 1412093929
ISBN-13: 978-1412093927
Product Dimensions: 22.4 x 15 x 1.3 cm

Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)

Amazon.co.uk Sales Rank: 116,395 in Books (See Bestsellers in Books)
Popular in this category:
#75 in Books > Business, Finance & Law > Management > Information Management

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Product Description

Synopsis
Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!

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	43% buy the item featured on this page: Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives 5.0 out of 5 stars (1) �14.35
	25% buy IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) 4.9 out of 5 stars (7) �10.99
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15 of 16 people found the following review helpful:

5.0 out of 5 stars Great book shame about the missing CD, 18 Feb 2007

By	Steve (UK) - See all my reviews

Having had 3 copies sent and returned, because each time the CD was missing - which is what the book relies upon. Having just ordered it from another supplier, the CD was also missing - turns out this is a "Print on Demand" book and the CD appears not to be held as a seperate item - shame really as the book is really good - but without the spreadsheet and work books on the CD it renders the book on its own as not viable.

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