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Revolutionize Your Customer Experience (Hardcover)

by Colin Shaw (Author)

4.8 out of 5 stars See all reviews (6 customer reviews)

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Product details

Hardcover: 224 pages
Publisher: Palgrave Macmillan; illustrated edition edition (23 Sep 2004)
Language English
ISBN-10: 140393603X
ISBN-13: 978-1403936035
Product Dimensions: 23.4 x 15.8 x 2.4 cm

Average Customer Review: 4.8 out of 5 stars See all reviews (6 customer reviews)

Amazon.co.uk Sales Rank: 162,178 in Books (See Bestsellers in Books)
Popular in this category:
#80 in Books > Business, Finance & Law > Sales & Marketing > Customer Services

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Product Description

Stephen Brewer, CEO Caribbean Mobile, Cable & Wireless

'proves that Shaw is no longer emerging as the "guru of the Customer Experience", but that he has now arrived.’

Barry Herstein, SVP International Marketing & Communications, American Express

'this new book will...force many organizations to change their paradigm if they are serious about their Customer Experience.'

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Inside This Book (Learn More)

Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index

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	48% buy the item featured on this page: Revolutionize Your Customer Experience 4.8 out of 5 stars (6) �22.24
	29% buy Building Great Customer Experiences 4.4 out of 5 stars (13) �13.68
	10% buy The DNA of Customer Experience: How Emotions Drive Value 4.7 out of 5 stars (7) �22.19
	7% buy Managing the Customer Experience: Turning Customers into Advocates 4.8 out of 5 stars (4) �14.99

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Customer Reviews

6 Reviews

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4 star:		(1)
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Average Customer Review

4.8 out of 5 stars (6 customer reviews)

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Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars Revolutionary !, 17 May 2006

By	Mr. J. Buck "Julian 'Jules' Buck" (Nottingham, UK) - See all my reviews (REAL NAME)

Great addition to the first book - Building Customer Experiences. The pair offer a great insight to the opportunities of staging a great customer experience.

I found the book very insightful, interesting and provocative. The challenge is to take action from the messages delivered - something I'm now committed to doing.

In short - if you are responsbile for your organisations customer service function and want to find a competitive edge (or put your customer service on steroids) then this is a must read.

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4 of 5 people found the following review helpful:

5.0 out of 5 stars Real Customer Experiences, 16 Nov 2004

By	David J. Hillman "dave37314" (Beds, England) - See all my reviews (REAL NAME)

I have probably read a great deal of all the business books that exist on customer service and customer experience. This one however does stand out for me as there is so much client input! There are numerous case studies and business leader interviews together with the assessment tool that they have created. Go on, buy it you won't be disappointed.

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2 of 2 people found the following review helpful:

4.0 out of 5 stars Revolutionize Your Customer Experience, 6 Nov 2004

By	Rachael Bonfield (UK) - See all my reviews

This book challenges you to take a fresh look at your business. The case studies are excellent; I'm always reassured to hear directly from the customer source. I found the self assessment particularly useful and strongly recommend it. If your business is looking at customer experience, read this book first.

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Most Recent Customer Reviews

5.0 out of 5 stars Revolutionize your customer experience
This is the second book I have read by this author and once again found it very thought provoking, interesting and motivating. Read more

Published on 20 Feb 2005 by Mrs. S. E. Wallis

5.0 out of 5 stars If you have customers, you need to read this book
Revolutionize Your Customer Experience brings to bear the enormous impact of the emotions on the Customer Experience and how if you create a deliberate Customer Experience and... Read more

Published on 1 Nov 2004

5.0 out of 5 stars Revolutionized!!
This book already hits the mark. This is excellent. The business leader's quotes in the book really make it live I am looking forward to making some changes in the way we do... Read more

Published on 27 Oct 2004 by MISS N L KELLY

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