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From Brows to Trust: Evaluating Embodied Conversational Agents (Human-computer Interaction Series) (Hardcover)

by Zs�fia Ruttkay (Editor), Catherine Pelachaud (Editor) "The goal of embodied conversational agent (ECA) research is to produce an intelligent agent that is at least capable of certain social behaviours and which..." (more)

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Product details

Hardcover: 352 pages
Publisher: Springer; illustrated edition edition (28 Feb 2005)
Language English
ISBN-10: 140202729X
ISBN-13: 978-1402027291
Product Dimensions: 24.1 x 15.5 x 2 cm
Average Customer Review: No customer reviews yet. Be the first.
Amazon.co.uk Sales Rank: 3,034,871 in Books (See Bestsellers in Books)

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Product Description

Product Description
Embodied conversational agents (ECAs) are autonomous software entities with human-like appearance and communication skills. These agents can take on a number of different roles, for example, as an assistant, tutor, information provider, or customer service agent. They may also simply represent or entertain a user. The precise nature and benefits of different characteristics of ECAs requires careful investigation. Questions range from the function of an eyebrow raise to mechanisms for assessing and improving ECA trustworthiness. This book will help experts and designers in the specification and development of applications incorporating ECAs. Part 1 provides guidelines for evaluation methodologies and the identification of design and evaluation parameters. Part 2 demonstrates the importance of considering the user's perspective and interaction experience. Part 3 addresses issues in fine-tuning design parameters of ECAs and verifying the perceived effect. Finally, in Part 4 lessons learned from a number of application case studies are presented. The book is intended for both ECA researchers in academia and industry, and developers and designers interested in applying the technology.

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The goal of embodied conversational agent (ECA) research is to produce an intelligent agent that is at least capable of certain social behaviours and which can draw upon its visual representation to reinforce the belief that it is a social entity. Read the first page

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