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IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) by Jan Van Bon |
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First Sentence
Our goal in this phase is to reduce the amount of unplanned work as a percentage of total work done down to 25% or less. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
Our goal in this phase is to reduce the amount of unplanned work as a percentage of total work done down to 25% or less. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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