See buying choices for this item to see if it's one of the millions that are eligible for Amazon Prime.

4 used from �13.48

Have one to sell? Sell yours here

Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century

See larger image

Share your own customer images

Publisher: learn how customers can search inside this book.

Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century [Illustrated] (Paperback)

by Dan Coen (Author)

5.0 out of 5 stars See all reviews (2 customer reviews)

Available from these sellers.

4 used from �13.48

Customers Viewing This Page May Be Interested in These Sponsored Links

(What is this?)

Sales Training

Huthwaite.co.uk/SalesTraining Increase sales effectiveness with a Huthwaite training solution

Consultative Sales Skills

www.imparta.com/trusted_adviser Go beyond consulatative selling, develop trusted advisors.

Bespoke Sales Training

www.SalesScript.co.uk Field & Telesales Training On-Site & Telephone Consultancy

Customers Who Bought This Item Also Bought

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts ... Any Situation (Perfect Phrases Series)

by Robert Bacal

3.0 out of 5 stars (3) �4.19

Yes! 50 Secrets from the Science of Persuasion

by N. Goldstein; S. Martin; R. Cialdini

4.3 out of 5 stars (26) �4.49

› Explore similar items

Product details

Paperback: 220 pages
Publisher: Access Publishers Network; 2nd illustrated edition edition (Dec 1999)
Language English
ISBN-10: 0966043618
ISBN-13: 978-0966043617
Product Dimensions: 21.3 x 14 x 1.2 cm

Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)

Amazon.co.uk Sales Rank: 667,854 in Books (See Bestsellers in Books)
Popular in this category:
#39 in Books > Business, Finance & Law > Sales & Marketing > Telemarketing

Would you like to update product info or give feedback on images?

Product Description

Synopsis
This book teaches telephone sales training and communications for anyone who uses the telephone. Chapters include Closing the Sales; Selling Benefits; Asking Questions; and Maintaining Direction of the Call.

From the Author
This is an excellent tool for those who sell using the phone
"Friendly Persuasion" is a new book published by DCD Publishing. It is designed for any person who sells and communicates utilizing the telephone. If you are a sales rep, a call center representative, or a student of sales, marketing or / and communications, than this book will increase your skills, provide you with hundreds of new techniques, and is a perfect companion piece for your library.

Tag this product

(What's this?)

Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items.

What Do Customers Ultimately Buy After Viewing This Item?

	36% buy Cold Calling for Chickens 4.9 out of 5 stars (7) �6.69
	29% buy Advanced Selling Strategies: The Proven System of Sales Ideas, Methods and Techniques Used by Top Salespeople Everywhere 4.9 out of 5 stars (13) �5.99
	22% buy The 25 Sales Habits of Highly Successful Salespeople 3.9 out of 5 stars (7) �4.49
	13% buy Why People Don't Buy Things: Five Five Proven Steps to Connect with Your Customers and Dramatically Improve Your Sales 4.3 out of 5 stars (7) �11.99

Explore similar items

Customer Reviews

2 Reviews

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

5.0 out of 5 stars (2 customer reviews)

Share your thoughts with other customers:

Create your own review

Most Helpful Customer Reviews

7 of 10 people found the following review helpful:

5.0 out of 5 stars Fantastic Book!!!, 8 May 1999

By A Customer

I am in the telemarketing industry and have read this book twice! It provides easy to read, easy to follow, step-by-step methods for sucessfully selling anything over the telephone!

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

1 of 1 people found the following review helpful:

5.0 out of 5 stars Useful at all levels of a sales centre, 12 Jun 2002

By A Customer

The book provides a detailed scientific and easy to read understanding of how to structure a sales call. It provides the WHY, HOW, WHEN and in some cases WHAT should be said during a sales attempt. I think it is easy to read by anybody from advisor to key centre managers. If you need individuals to learn to sell a programme and not just order this book will show you what should be done.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

Share your thoughts with other customers: Create your own review

› See all 2 customer reviews...

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jsOnDisplayBlock { display: none; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; }

Customer Discussions

Beta (What's this?)

This product's forum (0 discussions)

	Discussion	Replies	Latest Post
	No discussions yet

Ask questions, Share opinions, Gain insight

Start a new discussion

Topic:

First post:

Prompts for sign-in

[Cancel]

Guidelines

Listmania!

My recommended internal comms/social media must-reads: A list by RachAllen
Great Customer Service books: A list by Dr. C. Parker
Royal Society Prizes for Science Books 2008 General Prize: A list by Scott Keir

Create a Listmania! list

Look for similar items by category

Feedback

Would you like to update product info or give feedback on images?
I am the Author, and I want to comment on my book.
I am the Publisher, and I want to comment on this book.

Fun for Everyone

Achieve over 15,000 RPM with our great range of Powerballs.

›Shop the Powerball store

Let Olay Amaze You

Amazon.co.uk sells all your favourite ranges from Olay, including Regenerist and Total Effects.

›Discover Olay at Amazon.co.uk

A Close Shave

Philips Nivea Coolskin HS8060 Moisturizing Rotary Shaving System

For all types of hair removal, stay smooth with Amazon.co.uk.

›Discover Shaving & Hair Removal

Treat Someone

With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is).

›Learn more about Gift Certificates

Where's My Stuff?

track your recent orders
view or change your orders in Your Account

Delivery and Returns

see our delivery rates and policies
thinking of returning an item? (See our Returns Policy)

Need Help?

Forgot your password?
Buy Gift Certificates.
still have questions? Visit our Help Pages

Your Recent History

(What's this?)

You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue Shopping: Top Sellers

The Girl Who Played with Fire by Stieg Larsson

4.5 out of 5 stars (77)�3.86

Breaking Dawn (Twilight Saga) by Stephenie Meyer

4.1 out of 5 stars (470)�6.49

The Girl with the Dragon Tattoo by Stieg Larsson

4.1 out of 5 stars (172)�3.99

New Moon (Twilight Saga) by Stephenie Meyer

4.2 out of 5 stars (229)�3.49


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon