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ITIL Process Model 2005: ITIL Service Support and Service Delivery Process Model

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ITIL Process Model 2005: ITIL Service Support and Service Delivery Process Model (Wall Chart)

4.2 out of 5 stars See all reviews (5 customer reviews)

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Product details

Wall Chart: 2 pages
Publisher: ILX Group plc; Based on version 2 ITIL edition (1 Dec 2005)
Language English
ISBN-10: 0954488423
ISBN-13: 978-0954488420
Product Dimensions: 41.8 x 29 x 2.2 cm

Average Customer Review: 4.2 out of 5 stars See all reviews (5 customer reviews)

Amazon.co.uk Sales Rank: 271,458 in Books (See Bestsellers in Books)

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Product Description

Book Description
The Key Skills ILX ITIL Process Model provides a useful insight into the practical links between Service Delivery and Service Support processes.

Also included is a valuable process matrix which, at a single glance references many ITIL documents and activities against each of the Support and Delivery Processes.

The A3 double-dided ITIL Process Model is an excellent tool to use as part of your examination preparation.

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Customer Reviews

5 Reviews

5 star:		(4)
4 star:		(0)
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Average Customer Review

4.2 out of 5 stars (5 customer reviews)

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Most Helpful Customer Reviews

6 of 6 people found the following review helpful:

5.0 out of 5 stars Excellent ITIL Process Model, 17 Feb 2006

By A Customer

I have ordered several copies of the ITIL Process Model to use within my organisation. We have all found this chart very useful - it indicates the key areas of Service Delivery and Service Support in a colourful and informative manner.

I would recommend purchasing the ITIL Process Model to anyone involved with an IT Helpdesk environment.

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5 of 5 people found the following review helpful:

5.0 out of 5 stars Great review tool when training, 15 May 2006

By	Martyn J. Kinch - See all my reviews (REAL NAME)

We purchased copies of this for all our students, it forms part of their review material and is a good reference guide, showing not only the major processes but also the use of all major documents and the point they are created, updated and closed.

The format is a laminated double sided A3 chart, and having purchased over 100 so far, we think it is excellent quality.

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5.0 out of 5 stars Excellent Product, 12 Dec 2008

By	SLB "SLB" (Northwest England) - See all my reviews

I would definately recommend purchasing this item, very useful wall chart and very easy to read due to good layout and colourful presentation.

Definately an essential piece of kit not just for studying for the ITIL exams but also for anyone working in an IT department.

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Most Recent Customer Reviews

1.0 out of 5 stars there are other sources
It gives you a good overall picture, but once you've grasped it, you don't really need to refer to it again. My opinion: possibley just a pretty picture on your wall. Read more

Published 8 months ago by M. Michael

5.0 out of 5 stars Very well constructed representations!
Having read and comprehended all stages of Service Support and Service Delivery it is worthwhile to take a look at this laminated A3 poster to put things into perspective. Read more

Published on 28 Dec 2006 by K. Maroukian

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.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jsOnDisplayBlock { display: none; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; }

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