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Product Description
From the Back Cover
Comments on Managing by Design.
Systematic management and QFD is borne of out of synthesis, experimentation, creativity and hard work in real organisations supported by the author (a superb coach of managers and teams). Real people have shown that it really works and adds measurable value. QFD offers a path forward that gives practical steps and real impact that is sustainable. This book provides confidence to the reader that it can work, and clear guidance on how to make it so.
Mark Richardson, R&D Director, Smith & Nephew Wound Management
Comments on Managing by Design.
Systematic management and QFD is borne of out of synthesis, experimentation, creativity and hard work in real organisations supported by the author (a superb coach of managers and teams). Real people have shown that it really works and adds measurable value. QFD offers a path forward that gives practical steps and real impact that is sustainable. This book provides confidence to the reader that it can work, and clear guidance on how to make it so.
Mark Richardson, R&D Director, Smith & Nephew Wound Management
Every manager reading this book will recognise many situations and characters. I know a few people who need to read this - it might save them!
Johan Verhoeven, JV Consultants, NL
This book clearly captures the 'look and feel' of driving performance improvement through QFD in two complementary formats. I can readily identify with the issues and conversations, but fortunately the precise characters remain anonymous. A powerful way of conveying the issues that we all face!
Chris Merkin, IT Project Manager, Micromotion, Boulder, Colorado
This book is all about practical implementation to improve and sustain your bottom line. The QFD process can be understood and used by all types of individuals - its beauty is in the simplicity with which it manages complex business environments.
Dilip Popat, Service Manager, Microsoft Limited
A brilliant idea! If you're in the change business, you'd better know what to expect, and this book lays it all out.
Dave Rawlings, Director of Quality, Planning & Information, Smith & Nephew Group Research Centre
Spiritually uplifting with some startling insights: 'Managing by Design' is an excellent book that engages with real people through putting over the arguments in a very clear and readable way - it has the capacity to change lives. It should make every manager think about what they do for their company and people, and what they do for themselves. Congratulations - this is an inspired book
David Newey, Digital Business Consultant, BP plc
About the Author
Since 1988, Michael Clargo has assisted over 30 well known organisations with the strategic, methodical improvement of their management processes through the application of design tools and thinking. His work and research has addressed all aspects of general, industrial and technology management in a wide range of industries.
He is a Chartered Engineer, a Fellow of the Institute of Management Consultants, and founder director of Tesseract Management Systems. He also acts as a consultant to the Cambridge Theological Federation.
Michael describes himself as 'An Engineer who lost his way'. Fortunately for those who will benefit from the techniques described in this book, he has not so much lost his way as found and mapped out a far better one.
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