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Measuring and Managing Performance in Organizations

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Measuring and Managing Performance in Organizations (Paperback)

by Robert D. Austin (Author)

4.0 out of 5 stars See all reviews (2 customer reviews)

Price:	�15.99 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
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Product details

Paperback: 216 pages
Publisher: Dorset House Publishing Co Inc.,U.S. (27 Nov 1996)
Language English
ISBN-10: 0932633366
ISBN-13: 978-0932633361
Product Dimensions: 22.6 x 15.2 x 1.5 cm

Average Customer Review: 4.0 out of 5 stars See all reviews (2 customer reviews)

Amazon.co.uk Sales Rank: 78,444 in Books (See Bestsellers in Books)
Popular in these categories:
#16 in Books > Business, Finance & Law > Management > Human Resources > Appraisals & Evaluations
#68 in Books > Business, Finance & Law > Management > Production & Quality Control

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Product Description

Review

"Buy Measuring, and use it to balance the points the overly enthusiastic fans of measurement will make in your next project meeting."

Synopsis

An analysis of organizational performance measurement, focusing on how people react to measurement systems, for managers and project staff creating a program for managing organization performance. Compares successful and unsuccessful programs, provides examples in fields such as drama, economics, an

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4.0 out of 5 stars (2 customer reviews)

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2 of 2 people found the following review helpful:

4.0 out of 5 stars useful and original insights, 21 Jul 2005

By	C. C. Shelley (Witney, Oxfordshire United Kingdom) - See all my reviews (REAL NAME)

This book explores measurement dysfunction - why it doesn't work as expected. And, usefully, takes the measurement of software development as focus because it is encapsulates so many of the issues of performance measurement. Austin develops a model for reasoning about measurement and uses this to look at performance measurement's fragility and the motivations of the measured, the measurers and the experts. It describes how performance measurement is treated in different cultures and suggests where the value of measurement really lays. This book will disturb and provoke those involved in software measurement, especially consultants. It is all the more disturbing because it convincingly makes clear the reasons behind so many of the software measurement problems we encounter.

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2 of 2 people found the following review helpful:

4.0 out of 5 stars Important message delivered well, 12 Sep 2003

By A Customer

How should you work round the conflicts of interest that arise whenever one person works for somebody else? I was very keen to read this having personally seen failure after failure as carefully designed measurement systems just made people focus on cheating the system.

Robert Austin provides a careful and detailed analysis of why performance targets cause problems. Unfortunately in describing what doesn't work - and why it can never work - it is difficult to see what we should use to replace metrics. I guess that is for other books to answer.

Compared to other management texts this is pleasantly light on jargon. Simultaneously it has more content than many thicker books. As such it is a pleasure to read and you don't finish feeling that you could have learnt just as much in half the time.

Highly recommended.

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