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Beyond Re-engineering: How the Process-Centered Organisation Is Changing Our Work and Our Lives
 
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Beyond Re-engineering: How the Process-Centered Organisation Is Changing Our Work and Our Lives (Paperback)

by Michael Hammer (Author)
4.4 out of 5 stars See all reviews (7 customer reviews)
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Beyond Re-engineering: How the Process-Centered Organisation Is Changing Our Work and Our Lives + Reengineering the Corporation: A Manifesto for Business Revolution + Basics of Process Mapping
Price For All Three: £24.59

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Product details

  • Paperback: 304 pages
  • Publisher: HarperBusiness (Sep 1997)
  • Language English
  • ISBN-10: 0887308805
  • ISBN-13: 978-0887308802
  • Product Dimensions: 20.3 x 13.5 x 1.9 cm
  • Average Customer Review: 4.4 out of 5 stars See all reviews (7 customer reviews)
  • Amazon.co.uk Sales Rank: 278,221 in Books (See Bestsellers in Books)

    Popular in this category:

    #24 in  Books > Business, Finance & Law > Management > Business Process Reengineering
  • See Complete Table of Contents

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What Do Customers Ultimately Buy After Viewing This Item?

Beyond Re-engineering: How the Process-Centered Organisation Is Changing Our Work and Our Lives
74% buy the item featured on this page:
Beyond Re-engineering: How the Process-Centered Organisation Is Changing Our Work and Our Lives 4.4 out of 5 stars (7)
£9.86
Reengineering the Corporation: A Manifesto for Business Revolution
17% buy
Reengineering the Corporation: A Manifesto for Business Revolution 5.0 out of 5 stars (1)
£7.14
Basics of Process Mapping
9% buy
Basics of Process Mapping 3.8 out of 5 stars (8)
£7.59

 

Customer Reviews

7 Reviews
5 star:
 (3)
4 star:
 (4)
3 star:    (0)
2 star:    (0)
1 star:    (0)
 
 
 
 
 
Average Customer Review
4.4 out of 5 stars (7 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
4 of 4 people found the following review helpful:
5.0 out of 5 stars It is a shake-down to tradition!, 30 Oct 1998
By A Customer
After going thru all the series of Michael's "state-of-the-art" books, I also applied some ideas and approaches while doing consulting work with my clients. However, it is not a happy ending for every case I consulted with in the real world. But to myself, I definitly believe in what Michael promoted all about - process thinking, process organizing - without any doubt. The "thing" we deliver to the customer, even we can say the reason why a comapny can exist is VALUE, not product, technology, or so-called "service". I know it's hard to define what VALUE means, but what I do believe is to delight the customers may represent they feel the value! By the way, Chapter 7 in the book - A Football Team is my favorite part, because I also use "Basketball team" to motivate my staff! And believe me, it does WORK!
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4 of 5 people found the following review helpful:
4.0 out of 5 stars Almost a homer, just a long double off the top of the wall, 9 Mar 1999
By A Customer
After the first nine chapters, I thought this book was better than the original, Reengineering the Corporation. But the second half of the book wanders off into repetition, ambiguity and irrelevance. Oh well, it is still worth the cost just to read the first half of this sequel, because it adds depth to the original book.
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2 of 2 people found the following review helpful:
4.0 out of 5 stars A must read if you're intent on being an up-to-date manager, 20 Jan 1998
By A Customer
Michael Hammer's newest book, Beyond Reengineering, is a work in progress because it provides observations of a revolution that's only just begun. The "natural aristocracy" among leaders--as Thomas Jefferson would call them--are moving already from a procedure-based culture to a process-based culture; from micro to macro; from a microscopic view to a telescopic view. Procedure-based task analysis is gone. Process-related performance technology has replaced it. A sequel to his earlier book, Beyond Reengineering calls for rethinking of our most basic assumptions: "the kinds of work that people do, the jobs they hold, the skills they need, the careers they follow, the roles managers play, the principles of strategy that enterprises follow." The shift has carried Hammer with it, moving (as do all revolutionary movements) from the revolution of ideals, in which his key word was "radical," to the organized reworking of the underpining society, in which the key word is "process." Michael Hammer is not prescriptive but descriptive, showing where we're headed and what we're doing to get there.
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Most Recent Customer Reviews

5.0 out of 5 stars At last an author that realy understands Process Management
This is quite simply the best book I have read on the subject of Process Management - It is very unusual to find an author on this subject that understands the theory as well as... Read more
Published on 3 Jan 2002

4.0 out of 5 stars Good follow up to his first book on re-engineering
For those of you who have tried to apply Hammer's recommendation outlined in his first book 'Re-engineering the corporation' this book probably addresses many of the problems you... Read more
Published on 15 Aug 1999

4.0 out of 5 stars Brilliant Explanation of Consequences of Reengineering
Work culture in old civilizations was professional. We had specialists who teach, who rule or manage, who do the business, who get the food, who makes the wooden articles for... Read more
Published on 4 Sep 1998

5.0 out of 5 stars This is exactly the way companies should be operating.
Hammer does an excellent job explaining the way companies should be operating in the new business environment. Those that learn to use his methods will be the survivors. Read more
Published on 21 Oct 1996

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