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Return on Investment in Training and Performance Improvement Programs: A Step-by-Step Manual for Calculating the Financial Return (Improving Human Performance) [Illustrated] (Hardcover)

by Jack J. Phillips (Author) "Measuring the return on investment (ROI) in training and development has consistently earned a place among the critical issues in the Human Resource Development (HRD)..." (more)

3.0 out of 5 stars See all reviews (2 customer reviews)

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Product details

Hardcover: 246 pages
Publisher: Gulf Publishing; illustrated edition edition (31 Dec 1997)
Language English
ISBN-10: 0884154920
ISBN-13: 978-0884154921
Product Dimensions: 23.1 x 16 x 2.3 cm

Average Customer Review: 3.0 out of 5 stars See all reviews (2 customer reviews)

Amazon.co.uk Sales Rank: 592,997 in Books (See Bestsellers in Books)
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#91 in Books > Business, Finance & Law > Management > Human Resources > Appraisals & Evaluations

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Product Description

Review

'The only work today which provides a step-by-step process for conducting meaningful and shatter-proof return on investment analyses.'
Toni Hodges, Manager, Measurements, Bell Atlantic Network Services, Inc.
'Return on Investment in Training and Performance Improvement Programs' is an answer to what executives are asking for- sound measurement of return on training investments. Jack Phillips summarizes everything a practitioner needs to know and do.'
William C. Byham, President and CEO, Development Dimensions International, Author of 'Zapp! The Lightening of Empowerment' and 'HeroZ!'
'In this important new book, Jack Phillips provides a comprehensive and cutting-edge treatment for ROI in training. The book is a 'must' for the library of any Training and Development or Human Performance Improvement practitioner.'
William J. Rothwell, Ph.D, Professor, Human Resource Development, Penn State University.

Product Description

Presents the strategy and tools needed to turn a training/HRD department into a visible, indispensable profit center. Provides user- friendly ROI calculations as well as ten post-program data collection methods; ten strategies for determining the amount of improvement that is directly linked to tra

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Measuring the return on investment (ROI) in training and development has consistently earned a place among the critical issues in the Human Resource Development (HRD) field. Read the first page

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	55% buy the item featured on this page: Return on Investment in Training and Performance Improvement Programs: A Step-by-Step Manual for Calculating the Financial Return (Improving Human Performance) 3.0 out of 5 stars (2)
	19% buy Training Evaluation and ROI: How to Develop Value-based Training. 3.7 out of 5 stars (3) �19.84
	16% buy How to Measure Training Results: A Practical Guide to Tracking the Six Key Indicators 4.0 out of 5 stars (1) �16.82
	6% buy Understanding the Basics of Return on Investment in Training: Assessing the Tangible and Intangible Benefits �9.99

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8 of 8 people found the following review helpful:

4.0 out of 5 stars A very useful guide to first timers in the area of ROI, 20 Oct 1998

By A Customer

The formula Phillips uses is a good one and he illustrates his model with many practical examples. There is a particularly good chapter on isolating the effects of training and this answers many of the objections raised to this sort of model where dollar amounts are calculated. The problem with the model is that it is mainly retrospective which means that you are closing the stable door after the horse has bolted in some cases. Having said that, it does deal with topics such as the collection of post program data in a thorough and clear way. If you are interested in intangible benefits of training then there is a chapter which deals with this topic. I would recommend that you also read the ASTD publication which Jack Phillips edited called 'Measuring Return On Investment'. Here there are 17 case studies which demonstrate how you can do ROI studies in the real world. Both these books are vital for anybody interested in the whole area of ROI on investment.

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3 of 3 people found the following review helpful:

2.0 out of 5 stars starting at the wrong end, 13 Jul 2005

By A Customer

This review is from: Return on Investment in Training and Performance Improvement Programs (Improving Human Performance) (Hardcover)

First off, if all you want to do is get some spurious numbers to prove that you deserve your job then this book might be all you need. I read this book as preperation for seeing Philips speak at HRD this year - both book and presentation left me underwhelmed. Basically this is just Kirkpatrick with dollar signs (and I mean dollar signs - the book is very American).

The problem is it puts the cart before the horse - rather than measure the value you have added to the organisation AFTER the event, it is far better to make sure that your training is designed with value-based choices at the outset, based on a proper assessment of where you are starting from and where you want to get to (and why you think your organisation will perform better once it is there). If you still need to justify your job you can then measure the return against what you planned to generate but if you've been making the sort of choices this process will take you towards it will be more than obvious that you're worth your salt. I've made that sound a bit complicated but for a much better explanation - and a much better and more useful - and non-American - book, read the latest from Paul Kearns - Training Evaluation and ROI: How to Develop Value-based Training. - published by the CIPD but available cheaper (and faster) on amazon.

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