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Working Knowledge: How Organizations Manage What They Know
 
 
Working Knowledge: How Organizations Manage What They Know (Hardcover)
by Thomas H Davenport (Author), Laurence Prusak (Author) "KNOWLEDGE is neither data nor information, though it is related to both, and the differences between these terms are often a matter of degree ..." (more)
4.8 out of 5 stars  (14 customer reviews)
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Buy this book with The Complete Idiot's Guide to Knowledge Management (Complete Idiot's Guide) by Melissie Clemmons Rumizen today!

Working Knowledge: How Organizations Manage What They Know The Complete Idiot's Guide to Knowledge Management (Complete Idiot's Guide)
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Product details
  • Hardcover: 224 pages
  • Publisher: Harvard Business School Press (1 Dec 1997)
  • Language English
  • ISBN-10: 0875846556
  • ISBN-13: 978-0875846552
  • Product Dimensions: 23.6 x 15.2 x 1.3 cm
  • Average Customer Review: 4.8 out of 5 stars  (14 customer reviews)
  • Amazon.co.uk Sales Rank: 188,036 in Books (See Bestsellers in Books)

    Popular in this category:

    #32 in  Books > Business, Finance & Law > Management > Knowledge Management

    (Publishers and authors: Improve Your Sales)
  • Other Editions: Paperback (2Rev Ed) |  Unknown Binding  |  All Editions

  • See Complete Table of Contents

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Product Description
Amazon.co.uk Review
When new-car developers at Ford Motor Company wanted to learn why the original Taurus design team was so successful, no-one could tell them. No-one remembered or had recorded what made that effort so special; the knowledge gained in the Taurus project was lost forever. Indeed, the most valuable asset in any company is probably also its most elusive and difficult to manage: knowledge. Authors Thomas H Davenport and Laurence Prusak assert that learning how to identify, manage and foster knowledge is vital for companies who hope to compete in today's fast-moving global economy.

Working Knowledge examines how knowledge can be nurtured in organisations. Building trust throughout a company is the key to creating a knowledge-orientated corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive and innovative. The book includes numerous examples of successful knowledge projects at companies such as British Petroleum, 3M, Mobil Oil and Hewlett-Packard. Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organisations. --Jake Bond --This text refers to the