- Hardcover: 325 pages
- Publisher: Amer Society for Quality; 1 Har/Cdr edition (9 Mar 2007)
- Language English
- ISBN-10: 0873897064
- ISBN-13: 978-0873897068
- Product Dimensions: 25.7 x 17.5 x 2.5 cm
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- Amazon.co.uk Sales Rank: 1,403,616 in Books (See Bestsellers in Books)
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