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Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction
 
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Online Customer Care: Applying Today's Technology to Achieve World-class Customer Interaction (Hardcover)

by Michael Cusack (Author)
4.3 out of 5 stars See all reviews (6 customer reviews)

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Product details

  • Hardcover: 265 pages
  • Publisher: McGraw-Hill Inc.,US (Dec 1998)
  • Language English
  • ISBN-10: 0873893832
  • ISBN-13: 978-0873893831
  • Product Dimensions: 25.7 x 17.8 x 2.3 cm
  • Average Customer Review: 4.3 out of 5 stars See all reviews (6 customer reviews)
  • Amazon.co.uk Sales Rank: 905,073 in Books (See Bestsellers in Books)

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Product Description

Synopsis
This text presents a comprehensive and forward-looking view of late-20th century customer care practices as they pertain to the elements of process, technology and content.