This best seller shows how to create flowcharts, which are proven to help improve any work process. Detailed exercises teach anyone how to chart and document processes, understand them, and make improvements from them. This hands-on, step-by-step workbook includes instructions on how to document work process-requirement for ISO 9000 registration. Graphics and illustrations are used to help the reader grasp the fundamentals of mapping quality. Benefits: Use the checklists to select the process to map * Create a detailed flowchart of your process * Features 13 techniques to improve the process once a map is created.

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55 of 55 people found the following review helpful:

1.0 out of 5 stars Undergraduate Introductory Reference, 11 Sep 2003

By A Customer

Very disappointing slim volume (81 pages) , that could do much much better.
Uses simplistic examples of the setting-out of dinner tables, filling automobile and getting dressed in the morning as the example base.
Little mention is made of changes required to style (swim lanes to include GUI interactions & handover) tie into UML Use Cases etc.
There is no reference to descriptive and emerging standards (UML type is NOT used) nor is any mention made of the various standards organisations.

There is little in the way of design approaches & simulation issues, change strategies, analysis of designs or implementation approach. No reference is made to modelling software and simulation tools.
No strategies are given for validation of the changes
There is little or no measurement of KPI's, costs and productivity / cost benefit analysis and practice.
No reference is made to sector best practice & the business patterns available.
No reference is made to workflow automation (internal & external), the software available and options approaches currently being used.
There are no Post Implementation Review (PIR) suggestions.
Basically unless you are a novice it is a complete waste of time and money.
N.K. O'Hanain

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Mapping Work Processes (Spiral-bound)

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