Assertiveness At Work: A Practical Guide to Handling Awkward Situations by Back |
The Business Students Handbook: Skills for Study and Employment by Sheila Cameron |
101 Ways to Develop Your People Without Really Trying: Manager's Guide to Work Based Training by Peter Honey |
by Peter Honey
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by Mike Pedler
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Product Description
Product Description
In this highly successful mini-encyclopedia on essential people skills, Peter Honey provides clear, concrete advice on how to:
- assert yourself, empower others and satisfy customers
- cut through game-playing and hidden agendas
- release creativity, generate ideas and build on them to solve problems
- prevent anger, boredom, guilt and other unwanted feelings
- praise, criticise and negotiate more effectively
- cope with conflict, bullies and (your own and others) resistance to change.
Also includes a powerful diagnostic quiz to focus your thinking on the best places to start.
- assert yourself, empower others and satisfy customers
- cut through game-playing and hidden agendas
- release creativity, generate ideas and build on them to solve problems
- prevent anger, boredom, guilt and other unwanted feelings
- praise, criticise and negotiate more effectively
- cope with conflict, bullies and (your own and others) resistance to change.
Also includes a powerful diagnostic quiz to focus your thinking on the best places to start.
About the Author
Dr Peter Honey, a chartered psychologist, management consultant and the author of over 50 publications, is one of Britain's foremost authorities on interpersonal relations at work.
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