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Listening Skills (Management Shapers) (Paperback)

by Ian MacKay (Author)

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12 used from �0.23

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Product details

Paperback: 62 pages
Publisher: Chartered Institute of Personnel and Development; 2 edition (1 Sep 1998)
Language English
ISBN-10: 0852927541
ISBN-13: 978-0852927540
Product Dimensions: 19.2 x 12.2 x 1 cm
Average Customer Review: No customer reviews yet. Be the first.

Amazon.co.uk Sales Rank: 396,102 in Books (See Bestsellers in Books)

Popular in these categories:

#27 in	Books > Study Books > Early Learning > Key Skills > Listening
#84 in	Books > Business, Finance & Law > Reference & Education > Secretarial & Office Skills > Secretarial Aids & Training
#96 in	Books > Study Books > FE & College > Vocational > Secretarial & Office Skills

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Product Description

Listening Skills describes techniques and activities to improve your listening ability and makes clear why effective listening is such a crucial management. Clear explanations will help you:
- recognise the inhibitors to listening
- improve your physical attention so you are seen to be listening
- listen to what is really being said by analysing and evaluating the message
- ask the right questions so you understand what is not being said
- interpret tone of voice and non-verbal signals.

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