Product Description
Listening Skills describes techniques and activities to improve your listening ability and makes clear why effective listening is such a crucial management. Clear explanations will help you:
- recognise the inhibitors to listening
- improve your physical attention so you are seen to be listening
- listen to what is really being said by analysing and evaluating the message
- ask the right questions so you understand what is not being said
- interpret tone of voice and non-verbal signals.