Universal Access to E-Mail: Feasibility and Societal Implications (Paperback)

"This comprehensive report . . . recommends that the United States support a policy of universal access and that serious consideration be given to putting such a policy into place. Recommended for libraries serving informed decisionmakers." (Library Journal)

"A readable, informative, and thought-provoking report. Recommended. Upper-division undergraduate through professional." (Choice)

"Should be on the desk of all communications policymakers. Grade: A." (Book Reviews on the Internet)

"This is a seminal study on a topic that is critically important to societies now contextualized by concepts such as information age, information society, information economy, and global village. . . . This book, replete with good and relevant statistical data, is a required purchase for any library or anyone with an interest in communications policy studies, the information economy, or the sociology of the information society." (Journal of Government Information)

"I commend the team of RAND researchers . . . they did an outstanding job and made a great contribution to understand the issues." (Larry Irving, Assistant Secretary of Communications and Information, U.S. Department of Commerce)

"Extremely useful . . . for addressing the social impact of these technologies." (Frank Fukuyama, author of The End of History and Trust)

"A comprehensive treatment of issues pertaining to electronic mail. I am particularly grateful for the work done on the economics of e-mail and the case studies . . . I urge you to read the report." (Michael Nelson, White House Office of Science and Technology Policy)

"An excellent piece . . . I was struck by the consumer orientation of this report and was really gladdened by it. So much of what I read is industry-driven and really not consumer-driven." (Kathryn Brown, National Telecommunications Information Agency)

"The RAND study is thorough and far-reaching, worthwhile reading for anyone who wonders what good might come out of all these new telecommunications tools." (Howard Rheingold, San Francisco Examiner)

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