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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
 
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) (Paperback)
by Kristin Anderson (Author), Ron Zemke (Author), John Bush (Illustrator)
4.0 out of 5 stars  (2 customer reviews)

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Product details
  • Paperback: 176 pages
  • Publisher: Amacom; 3Rev Ed edition (1 Jan 2003)
  • Language English
  • ISBN-10: 081440765X
  • ISBN-13: 978-0814407653
  • Product Dimensions: 22.8 x 15.5 x 1.4 cm
  • Average Customer Review: 4.0 out of 5 stars  (2 customer reviews)
  • Amazon.co.uk Sales Rank: 590,491 in Books (See Bestsellers in Books)
    (Publishers and authors: Improve Your Sales)
  • Other Editions: Paperback  |  Unbound  |  All Editions

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Product Description
Synopsis
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.

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