Product Description
Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.
The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.
About the Author
Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, four of which have been translated into multiple languages. He has also authored over 50 articles, monographs and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as consultant to five different state human service agencies and dozens of local non-profit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and non-profit agencies.
Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author/co-author of 17 books and major monographs and over 100 articles and book chapters on: human services administration, procurement and contracting, performance measurement and budgeting and financial management. His works have been translated and reprinted in: Chinese, French, Korean, Portuguese, Russian and Mongolian. He has provided consultation and training to numerous state and local governments and nonprofit organizations throughout the United States. He has also worked internationally with governmental and nongovernmental organizations (NGOs) in Canada, France, Germany, Sweden and Mongolia. He currently serves on the board of directors of the National Network for Social Work Managers and the editorial board of Administration in Social Work.
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