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Best Practices in Organization Development and Change Handbook: Culture, Leadership, Retention, Performance, Consulting (includes CD-ROM)
 
 
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Best Practices in Organization Development and Change Handbook: Culture, Leadership, Retention, Performance, Consulting (includes CD-ROM) (Hardcover)

by Louis Carter (Author), David Giber (Author), Marshall Goldsmith (Author), Richard F. Beckhard (Author), W. Warner Burke (Author), Edward E. Lawler III (Author), Beverly L. Kaye (Author), Jay Alden Conger (Author), John Sullivan (Author) "It was a lot simpler in the 1960s ..." (more)
3.0 out of 5 stars See all reviews (1 customer review)
RRP: £60.00
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Product details

  • Hardcover: 560 pages
  • Publisher: Jossey Bass; Har/Cdr edition (5 Oct 2001)
  • Language English
  • ISBN-10: 078795666X
  • ISBN-13: 978-0787956660
  • Product Dimensions: 23.6 x 18.8 x 4.3 cm
  • Average Customer Review: 3.0 out of 5 stars See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 907,279 in Books (See Bestsellers in Books)

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Product Description

Review
"An extremely important volume with useful contextual perspectives plus vivid and important case studies of companies that know what they′re doing to lead change."(Warren Bennis, author of On Becoming a Leader and Organizing Genius)

"very useful reference, loaded with first–rate exhibits and tables. Outstanding." (Stern′s Management Review online, 1/02)

"Here in a single volume is about all that is needed to design, implement, and then monitor a program through which to achieve organizational information." (Amazon.com (Top 10 Reviewer), (1/02)

Review
"An extremely important volume with useful contextual perspectives plus vivid and important case studies of companies that know what they′re doing to lead change." (Warren Bennis, author of On Becoming a Leader and Organizing Genius )

"very useful reference, loaded with first–rate exhibits and tables. Outstanding." (Stern′s Management Review online, 1/02)

"Here in a single volume is about all that is needed to design, implement, and then monitor a program through which to achieve organizational information." (Amazon.com (Top 10 Reviewer), (1/02)

See all Product Description

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8 of 8 people found the following review helpful:
3.0 out of 5 stars Many Interesting Case Histories of Making Improvements, 3 April 2004
By Professor Donald Mitchell "a Practical Optimi... (Boston) - See all my reviews
(TOP 10 REVIEWER)      
Reading this book reminded me of attending a good conference where lots of company executives provide detailed examples of the issues they faced, and how they went about dealing with those issues. Since such conferences usually cost several hundred dollars, this book is a real bargain -- and you don't have to get on an airplane and fly someplace!

One of the strengths of the book is that you receive several perspectives on the context for each case history. The editors describe what each case means, and the conclusions section summarizes general patterns. Also, each case is presented in the same format which makes it easier to understand what is being shared. I was particularly grateful for the exhibits (which exist in electronic form in the CD enclosed in the book). I also appreciated that the cases were primarily written by Human Resources professionals inside the companies, rather than being a consultant's take on what happened.

Having said all those positive things, let me share some concerns. First, I looked in vain for my favorite examples of outstanding work in recruiting, retention, knowledge encouragement, and executive development. If this book is about "best practices" where were GE, Disney, Motorola, Ritz Carlton, and SAS Institute? Second, many of the cases involved companies that are better known for their poor performance than for excellence. If they are developing their people so well, what happened? Third, a lot of these cases involve new initiatives where the long-term consequences are hard to see. Fourth, the profit impact on the organizations was not well documented. That makes it hard to use these cases as examples to encourage your own company to follow suit. Fifth, as change management processes, most of these cases are far behind the curve of what is described in Peter Senge's various books of case histories such as The Dance of Change. Part of the reason seems to be that a number of these cases aren't very new.

Of the cases in the book, I recommend the ServiceMASTER, Westinghouse, Johnson & Johnson, Allstate, and Case Corporation examples as the most helpful to me. I mention that because there's a lot of material in this book. I read a lot and rapidly, and I found this book hard to tackle. By being more selective in what you go after, you can help avoid some of that problem. Naturally, if your own issues are only in a few areas, just look at those cases.

Develop the full potential of everyone, beginning with yourself!

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