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Improving Performance: How to Manage the White Space on the Organization Chart (Jossey-Bass Management)
 
 

Improving Performance: How to Manage the White Space on the Organization Chart (Jossey-Bass Management) (Hardcover)

by Geary A. Rummler (Author), Alan P. Brache (Author) "Many managers don't understand their businesses ..." (more)
5.0 out of 5 stars  See all reviews (2 customer reviews)
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Product details

  • Hardcover: 256 pages
  • Publisher: Jossey Bass; 2nd Edition edition (12 May 1995)
  • Language English
  • ISBN-10: 0787900907
  • ISBN-13: 978-0787900908
  • Product Dimensions: 25.4 x 18.5 x 2.8 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon.co.uk Sales Rank: 68,735 in Books (See Bestsellers in Books)

    Popular in this category:

    #37 in  Books > Science & Nature > Engineering & Technology > Production, Manufacturing & Operational > Productivity
  • See Complete Table of Contents

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Product Description

Product Description

Streamline the processes vital to optimum performance

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today′s challenge of managing change. With multiple charts, checklists, hands–on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett–Packard, 3M, Shell Oil, and Citibank.


From the Inside Flap

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today′s challenge of managing change. With multiple charts, checklists, hands–on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett–Packard, 3M, Shell Oil, and Citibank.

Inside This Book (Learn More)
First Sentence
Many managers don't understand their businesses. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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6 of 6 people found the following review helpful:
5.0 out of 5 stars Beyond BPR, 18 Jul 2001
By A Customer
Finally a book that goes beyond Business Process Reengineering (BPR). There where BPR most of the times is a one time shot, the authors provide you a best practice cook book to implement performance management in your organisation that results in continous performance improvement. Sure it has its roots in BPR but what makes this book so valuable is the pragmatic approach. I can defenitly recommend this book to everybody who wants to broaden his view on process engineering and the interaction it has with on one side the organisation and on the other side the job performers. Take this in combination with the balanced score card and you have a powerful tool to organise, steer and measure your organisation.
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5.0 out of 5 stars Step-by-step performance improvement method, 29 Jun 2009
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
The more involved you are with process improvement, the more you will benefit from reading this book. Consultants Geary A. Rummler and Alan P. Brache focus your thinking on their process improvement method by including detailed diagrams, practical examples and flow charts. They demonstrate how the traditional use of hierarchical organizational charts creates silos, isolated corporate operations that are separated by white space on the chart and, thus, are literally unconnected. The authors' "three levels" approach to management can mitigate performance issues within that organizational white space and avoid silos. They present their framework as a reliable method for upgrading organization design, improving processes and enhancing individual performance. Managing the "nine variables" that affect performance can help you develop a better understanding of your organization and build a strategic foundation for continuous process improvement, rather than wasting effort on ad hoc fixes. getAbstract recommends this book to thoughtful managers who don't need lots of buzzwords.
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