Join Amazon Prime and get unlimited Free One-Day Delivery. Already a member? Sign in.

 

or
Sign in to turn on 1-Click ordering.
 
   
More Buying Choices
35 used & new from £17.99

Have one to sell? Sell yours here
 
   
Improving Performance: How to Manage the White Space on the Organization Chart (Jossey-Bass Management)
 
 

Improving Performance: How to Manage the White Space on the Organization Chart (Jossey-Bass Management) (Hardcover)

by Geary A. Rummler (Author), Alan P. Brache (Author) "Many managers don't understand their businesses ..." (more)
5.0 out of 5 stars See all reviews (2 customer reviews)
RRP: £34.99
Price: £26.49 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save: £8.50 (24%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In stock.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

Only 2 left in stock--order soon (more on the way).

Want guaranteed delivery by Wednesday, July 22? Choose Express delivery at checkout. See Details
24 new from £20.13 11 used from £17.99
Other Editions: RRP: Our Price: Other Offers:
Hardcover 14 used & new from £0.01

Frequently Bought Together

Improving Performance: How to Manage the White Space on the Organization Chart (Jossey-Bass Management) + Serious Performance Consulting According to Rummler + Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)
Price For All Three: £80.37

Show availability and shipping details


Customers Who Bought This Item Also Bought

Basics of Process Mapping

Basics of Process Mapping

by Robert Damelio
3.4 out of 5 stars (9)  £7.59
Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)

Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)

by Paul Harmon
4.0 out of 5 stars (1)  £27.54
Serious Performance Consulting According to Rummler

Serious Performance Consulting According to Rummler

by Geary A. Rummler
£26.34
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed

The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed

by Michael L. George
4.7 out of 5 stars (6)  £8.39
Business Process Management: Practical Guidelines to Successful Implementations

Business Process Management: Practical Guidelines to Successful Implementations

by John Jeston
3.7 out of 5 stars (3)  £17.49
Explore similar items

Product details

  • Hardcover: 256 pages
  • Publisher: Jossey Bass; 2nd Edition edition (12 May 1995)
  • Language English
  • ISBN-10: 0787900907
  • ISBN-13: 978-0787900908
  • Product Dimensions: 25.4 x 17.5 x 2.5 cm
  • Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)
  • Amazon.co.uk Sales Rank: 249,239 in Books (See Bestsellers in Books)
  • See Complete Table of Contents

Product Description

Product Description
Streamline the processes vital to optimum performance

With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today′s challenge of managing change. With multiple charts, checklists, hands–on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett–Packard, 3M, Shell Oil, and Citibank.

From the Inside Flap
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today′s challenge of managing change. With multiple charts, checklists, hands–on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett–Packard, 3M, Shell Oil, and Citibank.

See all Product Description

Inside This Book (Learn More)
First Sentence
Many managers don't understand their businesses. Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

Suggested Tags from Similar Products

 (What's this?)
Be the first one to add a relevant tag (keyword that's strongly related to this product)
Check a corresponding box or enter your own tags in the field below
process
performance
org development
consulting
bpr

Your tags: Add your first tag
 

What Do Customers Ultimately Buy After Viewing This Item?

Improving Performance: How to Manage the White Space on the Organization Chart (Jossey-Bass Management)
83% buy the item featured on this page:
Improving Performance: How to Manage the White Space on the Organization Chart (Jossey-Bass Management) 5.0 out of 5 stars (2)
£26.49
Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)
12% buy
Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press) 4.0 out of 5 stars (1)
£27.54
Basics of Process Mapping
4% buy
Basics of Process Mapping 3.4 out of 5 stars (9)
£7.59

 

Customer Reviews

2 Reviews
5 star:
 (2)
4 star:    (0)
3 star:    (0)
2 star:    (0)
1 star:    (0)
 
 
 
 
 
Average Customer Review
5.0 out of 5 stars (2 customer reviews)
 
 
 
 
Share your thoughts with other customers:
Most Helpful Customer Reviews

 
6 of 6 people found the following review helpful:
5.0 out of 5 stars Beyond BPR, 18 Jul 2001
By A Customer
Finally a book that goes beyond Business Process Reengineering (BPR). There where BPR most of the times is a one time shot, the authors provide you a best practice cook book to implement performance management in your organisation that results in continous performance improvement. Sure it has its roots in BPR but what makes this book so valuable is the pragmatic approach. I can defenitly recommend this book to everybody who wants to broaden his view on process engineering and the interaction it has with on one side the organisation and on the other side the job performers. Take this in combination with the balanced score card and you have a powerful tool to organise, steer and measure your organisation.
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)



 
5.0 out of 5 stars Step-by-step performance improvement method, 29 Jun 2009
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
The more involved you are with process improvement, the more you will benefit from reading this book. Consultants Geary A. Rummler and Alan P. Brache focus your thinking on their process improvement method by including detailed diagrams, practical examples and flow charts. They demonstrate how the traditional use of hierarchical organizational charts creates silos, isolated corporate operations that are separated by white space on the chart and, thus, are literally unconnected. The authors' "three levels" approach to management can mitigate performance issues within that organizational white space and avoid silos. They present their framework as a reliable method for upgrading organization design, improving processes and enhancing individual performance. Managing the "nine variables" that affect performance can help you develop a better understanding of your organization and build a strategic foundation for continuous process improvement, rather than wasting effort on ad hoc fixes. getAbstract recommends this book to thoughtful managers who don't need lots of buzzwords.
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)


Share your thoughts with other customers: Create your own review
 
 
 
Only search this product's reviews



Customer Discussions

 Beta (What's this?)
This product's forum (0 discussions)
  Discussion Replies Latest Post
  No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
Topic:
First post:
Prompts for sign-in
  [Cancel]

   


Listmania!


Look for similar items by category


Feedback


Fun for Everyone

Christmas Gifts
Achieve over 15,000 RPM with our great range of Powerballs.

Shop the Powerball store

 

More From Geary A. Rummler

Serious Performance Consulting...

Serious Performance Consulting...

Praise for Serious Performance Consulting According to Rummler "Before... Read more
£30.99 £26.34

 

We've Got Converse

Converse
Stock up on your favourite styles with great deals on Converse shoes.

Shop Converse

 

Treat Someone

Amazon.co.uk Gift Certificates--available in any amount from £5 to £500 With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is).

Learn more about Gift Certificates

 
Ad

Where's My Stuff?

Delivery and Returns

Need Help?

Your Recent History

  (What's this?)
You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue Shopping: Top Sellers

amazon.co.uk Amazon Home
International Sites:  United States  |  Germany  |  France  |  Japan  |  Canada  |  China
Business Programs: Sell on Amazon  |  Fulfilment by Amazon  |  Join Associates  |  Join Advantage
Customer Service  |  Help  |  View Basket  |  Your Account
About Amazon.co.uk  |  Careers at Amazon
Conditions of Use & Sale |  Privacy Notice  © 1996-2009, Amazon.com, Inc. and its affiliates