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Be Our Guest: Perfecting the Art of Customer Service
 
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Be Our Guest: Perfecting the Art of Customer Service (Paperback)

by Disney Institute (Author)
5.0 out of 5 stars See all reviews (4 customer reviews)
Price: £7.99 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
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Frequently Bought Together

Be Our Guest: Perfecting the Art of Customer Service + Inside the Magic Kingdom + The Disney Way: Harnessing the Management Secrets of Disney in Your Company
Price For All Three: £29.97

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Product details

  • Paperback: 208 pages
  • Publisher: Disney Editions; Reprint edition (1 Sep 2003)
  • Language English
  • ISBN-10: 0786853948
  • ISBN-13: 978-0786853946
  • Product Dimensions: 18 x 12.4 x 1.5 cm
  • Average Customer Review: 5.0 out of 5 stars See all reviews (4 customer reviews)
  • Amazon.co.uk Sales Rank: 158,515 in Books (See Bestsellers in Books)

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Product Description

Book Description
Foreword by Michael D. EisnerAll organisations drive towards the same goal -how best to serve their customers. Walt DisneyWorld has always enjoyed a reputation as a companythat set the benchmark for outstanding businesspractices. Now, for the first time, one criticalelement of the methodology behind the magic isrevealed - that of quality service. Here, theirproven principles and processes are fullyoutlined, to help your organisation focus itsvision and assemble its infrastructure to deliverexceptional customer service.

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What Do Customers Ultimately Buy After Viewing This Item?

Be Our Guest: Perfecting the Art of Customer Service
95% buy the item featured on this page:
Be Our Guest: Perfecting the Art of Customer Service 5.0 out of 5 stars (4)
£7.99
The Disney Way: Harnessing the Management Secrets of Disney in Your Company
5% buy
The Disney Way: Harnessing the Management Secrets of Disney in Your Company 4.5 out of 5 stars (14)
£8.99
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Customer Reviews

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Average Customer Review
5.0 out of 5 stars (4 customer reviews)
 
 
 
 
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5 of 5 people found the following review helpful:
5.0 out of 5 stars Exceptional Introduction to Disney Customer Servuce, 11 Jan 2002
This review is from: Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Leadership) (Hardcover)
Unlike many other books about Disney Customer Service this one comes from the mouse factory themselves. It tells how the Magic works and how a cast member (employee) of the company plays an important role in creating the magic. If you work in Customer Services this book is a must. Be our Guest is about how Disney exceeds its guests (customers) expectations through magical actions.

Good Read

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3 of 3 people found the following review helpful:
5.0 out of 5 stars Behind the magic, 18 Oct 2003
This is a truly fascinating read, but you really have to big a big Disney fan, or a fan of customer service, because that is really what this book is all about. For Disney fans it really is an entertaining, behind-the-magic look at how Walt Disney World and the cast members operate on a daily basis, and some secrets about the parks you might not know, from the smell of popcorn in the morning, to the forced perspectives. A really great read, if you want to know how the magic is done.
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2 of 2 people found the following review helpful:
5.0 out of 5 stars One of The Most Useful Business Books You Will Ever Read, 19 Jul 2006
This book is an essential read for anyone interested in getting to grips with how Disney consistently deliver top quality service. The methods are easily transferrable into any organisation - you don't have to be running a theme park to get something out of this. Probably the most useful business book I have ever read.
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5.0 out of 5 stars For anyone who genuinely cares about their customers...
This book is really excellent whether you're starting out in your own business or working for a large multinational company. Read more
Published on 26 Feb 2007 by Ms. Emily Watson

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