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Business Process Management: Practical Guidelines to Successful Implementations
 
 

Business Process Management: Practical Guidelines to Successful Implementations [Illustrated] (Hardcover)

by John Jeston (Author), Johan Nelis (Author) "The road to Business Process Management (BPM) has been a difficult one that has gained from the successes and failures of various other attempts at..." (more)
3.7 out of 5 stars See all reviews (3 customer reviews)

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Product details

  • Hardcover: 464 pages
  • Publisher: Butterworth-Heinemann; illustrated edition edition (22 Mar 2006)
  • Language English
  • ISBN-10: 0750669217
  • ISBN-13: 978-0750669214
  • Product Dimensions: 24.9 x 18.8 x 3 cm
  • Average Customer Review: 3.7 out of 5 stars See all reviews (3 customer reviews)
  • Amazon.co.uk Sales Rank: 337,886 in Books (See Bestsellers in Books)

    Popular in this category:

    #32 in  Books > Business, Finance & Law > Management > Business Process Reengineering
  • See Complete Table of Contents

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Product Description

Review
This book shouldnt be unusual, but it is. It should have been written a long time ago, but it wasnt. All books on business process management should be similar to it, but they arent. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasnt been.

Whats exceptional about the book is its extraordinary common sense.


Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College

Product Description
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to successfully implementing Business Process Management projects and provides a holistic approach and the necessary details to deliver a Business Process Management project.

Business Process Management: Practical Guidelines to Successful Implementations delivers:

* a proven in-depth step-by-step framework for the Business Process Management practitioner.

* insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture.

* practical tools, explanations and assistance in the successful implementation of a BPM project.

* more than 50 case studies to illustrate various steps and aspects of the framework.

* an overall view and understanding of Business Process Management and the move towards a process-centric organization.

* Encompasses best practices and an overview of the most important tools and methods
* An in -depth framework for the Business Process Management practitioner.
* Insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture.
* Practical tools, explanations and assistance in the successful implementation of a BPM project.
* Includes in excess of 50 case studies to illustrate various points in the book.

See all Product Description

Inside This Book (Learn More)
First Sentence
The road to Business Process Management (BPM) has been a difficult one that has gained from the successes and failures of various other attempts at achieving process-based organizational efficiency. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

3 Reviews
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Average Customer Review
3.7 out of 5 stars (3 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
12 of 13 people found the following review helpful:
5.0 out of 5 stars Excellent and Complete BPM Book, 31 Jan 2007
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars Everyone can process, 12 Dec 2008
By Attila Osztrogonacz (Brussels, Belgium) - See all my reviews
(REAL NAME)   
Sorry for the change of the original quote from Ratatouille ("Everyone can cook"), but I had the same feeling: this book is really an outstanding resource in case you need to know more about the management of processes, methodologies. I think it must be read by all decision makers.

Very clear language, easily understandable for an interested outsider (like me) too.
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2 of 4 people found the following review helpful:
1.0 out of 5 stars Jargon and pictures, 14 Oct 2008
By C. Gouws (London) - See all my reviews
(REAL NAME)   
I'm sorry but I have to disagree with the previous reviewer about this book. The authors have created a complicated and disorganised book that doesn't make much sense to someone with a fairly logical thinking pattern. The book is a great example of the abuse of graphics and tables to try and get a message accross, but eventually just confusing the reader.

It contains a lot of really big words but doesn't say much. I wish I could say I learnt something from it but it's really just a waste of good Brazilian rainforest.
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