by David Hoyle
|
by Barrie G. Dale
|
by Philip B. Crosby
|
by John S Oakland
|
Statistical Tables: For science, engineering, business management and finance by John Murdoch |
|
Customers Viewing This Page May Be Interested in These Sponsored Links
(What is this?)Customers Who Bought This Item Also Bought
Product details
Would you like to update product info or give feedback on images?
|
Product Description
Product Description
In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance).
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
What Do Customers Ultimately Buy After Viewing This Item?
 |
71% buy the item featured on this page: Total Quality Management: The route to improving performance |
 |
12% buy TQM: Text with Cases £27.19 |
 |
7% buy Managing Quality £22.89 |
 |
5% buy Quality Management Essentials£14.51 |
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
Most Helpful Customer Reviews
Share your thoughts with other customers: Create your own review
|
 |
Listmania!
Look for similar items by category
- Books > Business, Finance & Law > Biographies & Histories
- Books > Business, Finance & Law > Management > Change Management
- Books > Business, Finance & Law > Management > Quality Assurance & Total Quality Management
- Books > Science & Nature > Engineering & Technology > Production, Manufacturing & Operational > Productivity
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
Your Recent History
(What's this?)|
After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in. |
