See buying choices for this item to see if it's one of the millions that are eligible for Amazon Prime.


Have one to sell? Sell yours here
 
   
Total Quality Management: The route to improving performance
 
See larger image
 

Total Quality Management: The route to improving performance (Hardcover)

by John S. Oakland (Author)
No customer reviews yet. Be the first.

Available from these sellers.


12 used from £2.24
Other Editions: RRP: Our Price: Other Offers:
Hardcover (2nd) 9 used & new from £3.27

Customers Who Bought This Item Also Bought

Quality Assurance and the Law

Quality Assurance and the Law

by Elaine Pritchard
£31.34
Quality Management Essentials

Quality Management Essentials

by David Hoyle
£20.99
Six Sigma and the Quality Toolbox: For Service and Manufacturing

Six Sigma and the Quality Toolbox: For Service and Manufacturing

by John Bicheno
£10.40
Managing Quality

Managing Quality

by Barrie G. Dale
4.5 out of 5 stars (2)  £17.99
Quality

Quality

by Donna C.S. Summers
£50.99
Explore similar items

Product details


Customers Viewing This Page May Be Interested in These Sponsored Links

  (What is this?)
Quality Management
   www.ibm.com/workshops    Sign up for a free IBM workshop on Rational Quality Management
Performance Management
   www.InformationBuilders.com    Free White Paper: three approaches to effective performance management 
MSc Quality Management
   www.port.ac.uk/SQM    Achieve excellence. Apply Now. F/T P/T or Distance Learning 
  
 

Product Description

Product Description
In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance).

Suggested Tags from Similar Products

 (What's this?)
Be the first one to add a relevant tag (keyword that's strongly related to this product)
Check a corresponding box or enter your own tags in the field below
(1)

Your tags: Add your first tag
 

What Do Customers Ultimately Buy After Viewing This Item?

Total Quality Management: The route to improving performance
54% buy the item featured on this page:
Total Quality Management: The route to improving performance
TQM: Text with Cases
14% buy
TQM: Text with Cases 4.0 out of 5 stars (4)
£31.34
Managing Quality
13% buy
Managing Quality 4.5 out of 5 stars (2)
£17.99
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed
10% buy
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed 4.7 out of 5 stars (6)
£8.39

Customer Reviews


There are no customer reviews yet.   Create your own review
Video reviews
Video reviews
New feature! Amazon now allows customers to upload product video reviews. Use a webcam or video camera to record and upload reviews to Amazon.



Customer Discussions

 Beta (What's this?)
This product's forum (0 discussions)
  Discussion Replies Latest Post
  No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
Topic:
First post:
Prompts for sign-in
  [Cancel]

   


Listmania!


Look for similar items by category


Feedback


Fun for Everyone

Christmas Gifts
Achieve over 15,000 RPM with our great range of Powerballs.

Shop the Powerball store

 

More From John S. Oakland

TQM: Text with...

TQM: Text with Cases by John S Oakland

'TQM: Text with Cases' is clearly written in a logical manner and... Read more
£31.34

 

Up to 50% off Dental Care

Braun Oral-B Professional Care 6000 Rechargeable Toothbrush - Pack of 2
Put a sparkle in your smile with up to 50% off selected Oral-B and Philips rechargeable toothbrushes.

Up to 50% off power toothbrushes

 

Treat Someone

Amazon.co.uk Gift Certificates--available in any amount from £5 to £500 With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is).

Learn more about Gift Certificates

 
Ad

Where's My Stuff?

Delivery and Returns

Need Help?

Your Recent History

  (What's this?)
You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue Shopping: Top Sellers

amazon.co.uk Amazon Home
International Sites:  United States  |  Germany  |  France  |  Japan  |  Canada  |  China
Business Programs: Sell on Amazon  |  Fulfilment by Amazon  |  Join Associates  |  Join Advantage
Customer Service  |  Help  |  View Basket  |  Your Account
About Amazon.co.uk  |  Careers at Amazon
Conditions of Use & Sale |  Privacy Notice  © 1996-2009, Amazon.com, Inc. and its affiliates