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Difficult Conversations: What to Say in Tricky Situations without Ruining the Relationship
 
 

Difficult Conversations: What to Say in Tricky Situations without Ruining the Relationship (Paperback)

by Anne Dickson (Author) "What actually makes what we have to say difficult? ..." (more)
4.7 out of 5 stars  See all reviews (3 customer reviews)
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Difficult Conversations: What to Say in Tricky Situations without Ruining the Relationship + A Woman in Your Own Right: Assertiveness and You + The Mirror within: New Look at Sexuality
Price For All Three: £15.10

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Product details

  • Paperback: 256 pages
  • Publisher: Piatkus Books; New edition edition (8 Jun 2006)
  • Language English
  • ISBN-10: 0749926759
  • ISBN-13: 978-0749926755
  • Product Dimensions: 19.2 x 13 x 2.2 cm
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon.co.uk Sales Rank: 45,263 in Books (See Bestsellers in Books)

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Product Description

Product Description

Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:*communicate directly and honestly - without damaging your relationships* keep to your point - without backing down or getting into a fight* initiate a discussion - without encountering resistance or attack* offer criticism - without antagonising the other person* manage your anxiety - and develop genuine confidence in your authority* and much, much more.


About the Author

Anne Dickson is a psychologist, writer and trainer with many years' experience of teaching communication skills and management of emotions. She is the author of several books, including the bestseller A Woman in Your Own Right (0 7043 3420 8) and A Voice for Now (0 7499 2393 8)

Inside This Book (Learn More)
First Sentence
What actually makes what we have to say difficult? Read the first page
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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What Do Customers Ultimately Buy After Viewing This Item?

Difficult Conversations: What to Say in Tricky Situations without Ruining the Relationship
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Difficult Conversations: How to Discuss What Matters Most
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Difficult Conversations: How to Discuss What Matters Most 4.3 out of 5 stars (6)
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The Mirror within: New Look at Sexuality
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Customer Reviews

3 Reviews
5 star:
 (2)
4 star:
 (1)
3 star:    (0)
2 star:    (0)
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Average Customer Review
4.7 out of 5 stars (3 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
1 of 2 people found the following review helpful:
5.0 out of 5 stars Does exactly what it says on the cover., 27 Jun 2008
By I. Richardson (UK) - See all my reviews
(REAL NAME)   
Helpful, step by step advice on dealing with many difficult situations. A simple (but effective) approach that gets the message across without fudging the issues but without escalating the situation. A number of useful examples of how to apply the advice. Recommended.
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5.0 out of 5 stars Great book!, 1 Nov 2009
By AMK "AMK" (London) - See all my reviews
I found this book to be esxtremely helpful in a recent conversation I had with a friend. I consider it to be like a really practical guide that I can use as a refresher time and again. Wish there were more books like this.
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4.0 out of 5 stars easy to read, clear, simple, practical, 8 Oct 2009
By Ms. F. C. Reed - See all my reviews
(REAL NAME)   
This book offers a really solid basic introduction to difficult conversations - and its a much needed guide since most of us find raising and negotiating points of difference / annoyance really hard. It challenges you on reasons and consequences for avoiding difficult conversations, and also gives you really clear simple steps to discussing and resolving things. I particularly liked that she has a moral framework for this, although she doesnt go on about it: avoiding the moral cowardice that comes when we DONT challenge each other, and avoiding the blowup that comes when we have taken too long to raise something. Very easy to read, very clear, practical, easy to take out and use.
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