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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
 
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Paperback)
by Roberta Cava (Author)
3.0 out of 5 stars  (1 customer review)

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Product details
  • Paperback: 225 pages
  • Publisher: Piatkus Books; 2Rev Ed edition (16 Dec 1999)
  • Language English
  • ISBN-10: 0749920513
  • ISBN-13: 978-0749920517
  • Average Customer Review: 3.0 out of 5 stars  (1 customer review)
  • Amazon.co.uk Sales Rank: 284,045 in Books (See Bestsellers in Books)
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  • Other Editions: Hardcover  |  Paperback  |  All Editions

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Product Description
Synopsis
Many people have to deal with irate, rude, impatient, emotional, persistent and aggressive people in the course of their work and home lives. The aim of this advice book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress.

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