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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
  
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business) (Paperback)
by Roberta Cava (Author)
3.0 out of 5 stars  (1 customer review)

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Product details
  • Paperback: 224 pages
  • Publisher: Piatkus Books (29 Aug 1991)
  • Language English
  • ISBN-10: 0749910917
  • ISBN-13: 978-0749910914
  • Average Customer Review: 3.0 out of 5 stars  (1 customer review)
  • Amazon.co.uk Sales Rank: 508,031 in Books (See Bestsellers in Books)
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  • Other Editions: Hardcover  |  Paperback (2Rev Ed) |  All Editions

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Product Description
Synopsis
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.

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