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Difficult employees can make you question why you became a manager in the first place. Unproductive, confrontational, negative or undermining, they can drag everyone else down with them and stop a team achieving its goals.
Dealing with the Employee from Hell provides real-life solutions to challenges facing managers on a daily basis. With examples of the different types of difficult employee, it will help you to identify problem colleagues and how best to deal with them. Find out about:
- what employees want;
- what makes a great boss;
- creating a good environment;
- communicating with employees;
- setting performance standards;
- setting goals;
- observing and assessing performance;
- responding to performance.
Whatever your level of experience Dealing with the Employee from Hell will help you to understand colleagues and set motivating performance standards that guarantee results.
Synopsis
Difficult employees can make someone question why they became a manager in the first place. Unpleasant, confrontational or undermining, they can stop a team achieving workplace goals. For some, it is a performance issue - no matter how they are managed, they just don't get the job done. For others, it's the attitude - they're negative, whiny, miserable and they drag everyone else down with them. "Dealing with the Employee from Hell" will help anyone to identify problem colleagues and how best to deal with them: those that need a little encouragement or direction, those that need serious attitude adjustment, and those that need to be 'set free'. A practical guide, "Dealing with the Employee from Hell" shows how to set motivating performance standards that will guarantee results. It will help anyone to set goals, observe performance, assess performance, and then respond with non-negotiable performance standards.
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Sound familiar? Tom is just one of those delightful employees who can make you question your decision to enter the field of management. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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