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Poor recruitment causes many problems, and can cost a company both cash and customers. In today's flexible workplace most managers will be faced with interviewing candidates - something at which few people are naturally adept. Many are given no formal training for this critical task, and as a result need to master the skills involved in selection interviewing. This fully revised, practical guide deals with every phase of the recruitment process, from defining the job vacancy to designing the application form and structuring the interview. It is the crucial issue of questioning, however, that lies at the heart of the interview process, and this book helps you to get it right. It provides advice on asking the right questions in the right way and in the best order, as well as tips on listening to and interpreting the answers. Nearly 200 proven interview questions are included, with typical responses and possible interpretations of them. Whilst it is an ideal book for the less experienced interviewer, "Readymade Interview Questions" should also be valuable for those who need to re-examine and improve their technique.
About the Author
Malcolm Peel, a recruitment specialist, worked for the Institute of Management as Head of Consultancy and Advisory Services.
Margaret Dale, who has updated this edition, is an employment consultant and advisor to a consortium of universities on HRM issues. She is also the author of How to be a Better Interviewer, Successful Recruitment and Selection and Developing Management Skills (all published by Kogan Page).