Review
.."a hands-on guide for people dealing with customers, invisible or otherwise. It's as easy to read as the next text is brought to life by several innovative approaches to getting information across to the reader." -- E. Business
Product Description
In today's business environment, companies are increasingly dealing with customers they can't see. Traditional customer-related skills and methods don't apply when the only medium of contact is down a telephone line or via a computer screen. Whether running a call centre or serving the world via the Web and email, customer service must acquire a whole new perspective. Based on practical experience, this volume advises on how to make customer service count in environments where staff are often transitory and under-motivated, and where less contact time is better. It covers the whole range of service opportunities raised by new technology.
See all Product Description
With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is). 
Amazon Home
