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First Among Equals: How to Manage a Group of Professionals
 
 

First Among Equals: How to Manage a Group of Professionals (Hardcover)

by David H. Maister (Author), Patrick McKenna (Author) "BENJAMIN HAAS is the managing partner in the Chicago office of the human resource consulting firm Towers Perrin, which has about 8,500 employees in seventy..." (more)
5.0 out of 5 stars See all reviews (4 customer reviews)

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Product details

  • Hardcover: 320 pages
  • Publisher: Free Press (7 May 2002)
  • Language English
  • ISBN-10: 0743225511
  • ISBN-13: 978-0743225519
  • Product Dimensions: 24.3 x 16.4 x 2.7 cm
  • Average Customer Review: 5.0 out of 5 stars See all reviews (4 customer reviews)
  • Amazon.co.uk Sales Rank: 215,846 in Books (See Bestsellers in Books)

Product Description

Review
Jim Kouzesco-author of "The Leadership Challenge" and "Encouraging the Heart" and Chairman Emeritus, tompeters!companyMcKenna and Maister turn the often elusive and obscure concept of leadership into something tangible and accessible. With rich detail and straight talk they offer practical lessons, usable tools, and case examples from the real world. This is advice and counsel you can trust, and every manager of professionals (no, every manager in any setting) should take it to heart.

Product Description
Managing people over whom you have no real power is a challenge, particularly in professional service firms where, increasingly, top professionals are being tapped to lead their peers. In this guide, two renowned consultants show professional group managers lacking formal authority how to lead colleagues to peak performance. They speak directly to those who have gone from focusing on their own performance to being a group manager in charge of leading others. From understanding the group leader role to setting terms of reference and effectively dealing with talented prima donnas, McKenna and Maister present a thorough introduction to managing and orchestrating talent.

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Inside This Book (Learn More)
First Sentence
BENJAMIN HAAS is the managing partner in the Chicago office of the human resource consulting firm Towers Perrin, which has about 8,500 employees in seventy offices worldwide. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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First Among Equals: How to Manage a Group of Professionals
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Customer Reviews

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Average Customer Review
5.0 out of 5 stars (4 customer reviews)
 
 
 
 
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11 of 11 people found the following review helpful:
5.0 out of 5 stars Some great material that I can share & use as a refresher, 22 Jan 2004
By Keith Appleyard "kapple999" (Brighton, UK) - See all my reviews
(TOP 500 REVIEWER)    (REAL NAME)   
Gripe no. 1 : I hope its not going to become a common occurrence in business books, but there were 7 pages of 35 advance reviews (but 5 of them were only 2 lines which said little). Let me decide for myself if the book is any good – show me the product. Also, I work in IT, but there didn't seem to be a single reviewer with an IT background?

The book looks at the leader/manager/coach of a disparate group of professionals, assuming a mix of seniors & juniors.

I think the book isn't just for the leader/manager/coach – because in many such groups today, there can be rotation (time-based or task-based) where any of the group of professionals might be called upon to perform the leadership / coaching / mentoring role. So the book should be read by all members of the team. Also the leader is human – they might not be 'doing it right as per the book', and it could be useful for the others (they are all equals after all) to be informed to provide that guidance/correction.

The Sections are laid out well : getting ready; coaching the individual; coaching the team; building for the future.

It classes individuals into 4 styles : amiable, analytical, driver, expressive (I tend more towards the expressive), and how to work with each.

I also like the way it addressed underperforming members, how to correct the problem rather than try to rationalise it out of existence.

Because professionals jealously guard their autonomy, reserving the right to work as they see fit, professional groups have a greater-than-average tendency to become ill-disciplined – and thus a whole chapter is dedicate to how to run a meeting of such individuals.

I work in such a group, where there are 20 of us, probably 50:50 seniors & juniors (though we don't refer to ourselves in that way).

Gripe no. 2 : However, one thing missing explicitly from the book is if there are any strengths, weaknesses, opportunities & threats from a geographically disparate or culturally diverse group?

My group is spread across 2 continents, 5 different timezones, with only 2 hours in the day when our extended workday (8am-6pm) coincides. We comprise at least 5 different nationalities & religions, and it seems many more political viewpoints. But time and time again, this material seemed to assume that this was a relatively homogeneous group, everyone was coming together physically in the same room, or at least, didn't even consider that people might be in the same geographical locations but be on the phone, and thus unable to see each others body language. My group only get together in the same room twice a year. We've evolved techniques over the 7 years we've been together to accommodate this, but I would have appreciated it more if this modern reality had been addressed?

I also liked the discussion on the maximum size of the group, and one correspondents rule of thumb that the group is too big if he can't tell you the name of everyone's spouse/significant other & what that person does for a living (assuming its OK culturally to ask for that information – in some cultures it's a no-no).

There's an excellent wrap-up where the dozens of checklists (don't let the apparent volume put you off – it's not that bad) are summarised and classified, and you are reminded in which chapters they are to be found.

Overall I think my group is doing quite well 80% of what is in the book, with maybe 10% that we wouldn't agree with, leaving us 10% that we could improve upon. I'm going to recommend it to everyone else.

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19 of 20 people found the following review helpful:
5.0 out of 5 stars Intelligent, sensible and full of wisdom ....., 21 Jul 2002
By Jon Jay "JonAJay" (UK) - See all my reviews
(REAL NAME)   
The many testimonials quoted in the front of the book sum it up.

I am a Project Manager who is familiar with the challenges of building temporary teams. This book deals with it all - from building team spirit and motivation, to dealing with difficult team members and disputes. The authors show how to build up the trust and respect a team leader needs to head up people he has no real authority over. But the advice here is good not just for PMs but also for Supervisors, Team Leaders and other Middle Managers.

It's obvious that McKenna and Maister have done this in practice, not just in theory. Their style is sensible and mature. Where some of their techniques may not be completely appropriate for a British workforce, at least their realism provokes consideration.

This book should be read by anyone who takes "man-management" seriously. I want people to enjoy working for me and to walk away from my Projects feeling enriched and fulfilled. This book may well help me achieve that.

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3 of 3 people found the following review helpful:
5.0 out of 5 stars Packed With Knowledge!, 9 Jun 2004
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
This book is essentially a collection of practical checklists interspersed with quotations and anecdotes. It certainly meets its objective of collecting everything you need to know about managing a professional service firm's practice group. Patrick McKenna and David H. Maister present the nuts and bolts in a straightforward format. If you feel like you could use some help to do a better job of leading your group of highly trained individuals, if you've just been promoted to the ranks of management and want some guidance or, worse, if you feel like you are herding cats - in Maister's phrase - instead of leading a committed team of professional people, we are pleased to recommend this complete toolbox to you.
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5.0 out of 5 stars Packed with Knowledge!
This book is essentially a collection of practical checklists interspersed with quotations and anecdotes. Read more
Published on 15 Oct 2003 by Rolf Dobelli

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