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The Trusted Advisor (Paperback)

by MAISTER (Author)

4.4 out of 5 stars See all reviews (5 customer reviews)

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Product details

Paperback: 256 pages
Publisher: Simon & Schuster (29 Oct 2001)
Language English
ISBN-10: 0743212347
ISBN-13: 978-0743212342
Product Dimensions: 21.3 x 14 x 1.8 cm

Average Customer Review: 4.4 out of 5 stars See all reviews (5 customer reviews)

Amazon.co.uk Sales Rank: 169,897 in Books (See Bestsellers in Books)
Popular in this category:
#5 in Books > Business, Finance & Law > Reference & Education > Consultancy & Grants

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Product Description

Integrating detailed analysis, illuminating examples, and a hands-on approach, this practical business handbook explores the essential components and benefits of developing trust-based relationships in the corporate world.

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Customer Reviews

5 Reviews

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4 star:		(3)
3 star:		(0)
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4.4 out of 5 stars (5 customer reviews)

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29 of 31 people found the following review helpful:

4.0 out of 5 stars A good book for business employees/consultants, 3 Jun 2003

By	"maxwell450" - See all my reviews

This review is from: The Trusted Advisor (Paperback)

The Trusted Advisor was on a recommended reading list for the ISEB exam in IS Consultancy. I brought this book to help me with my studies, but have also found it very useful in everyday life. It reopens your eyes into how you should conduct yourself every day to gain peoples / customers trust. Each section has a set of bullet points relating to it for easy reference. The content would work for business employees and consultants.

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4 of 4 people found the following review helpful:

4.0 out of 5 stars Valuable Tips and Insights, 8 Feb 2007

By	John Bland "Mainly Factual Books" (UK) - See all my reviews (REAL NAME)

This review is from: The Trusted Advisor (Paperback)

The key theme for the book, the Trust Equation is actually in the middle of the book. The first part of the book leads up to it by framing the issue of trust and what a trusted adviser is. The second part, starting with the Trust Equation gives some structure to the challenge of building trust whilst the third part is all about putting trust to work.

It contain loads of tips and ideas to help anyone who needs or wants to become a "trusted adviser" and it will be of particular interest to lawyers, accountants, account managers, consultants, tax advisers, business coaches etc. -- anyone in a long term relationship with a client.

A really good book -- but I didn't actually finish it, partly because I had got enough out of it, and also partly because the format seemed a bit repetetive. Well worth the money spent though!

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5 of 6 people found the following review helpful:

4.0 out of 5 stars Clear directions on creating trust, 7 Jun 2006

By	Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews (TOP 50 REVIEWER) (REAL NAME)

This review is from: The Trusted Advisor (Hardcover)

Being trusted by their clients separates successful advisors and consultants from the corporate consigliores. But how does a qualified advisor become trusted? Authors David H. Maister, Charles H. Green and Robert M. Galford provide methods you can use to reach the inner circle. They break trust into its component parts and reassemble those pieces into a viable, practical model, complete with suggested conversations. That may sound a little robotic, but with practice, an advisor can make the transition from outside technician to habitu� of the inner sanctum. This readable book includes a useful appendix and a list of quick references. We recommend it to consultants and professional service providers. We trust you'll know what to do with it.

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Most Recent Customer Reviews

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5.0 out of 5 stars Good stuff
This book covers the subject at a theoretical level, but also complements that with checklists of things to do/not do(thoughtfully repeated together in an Appendix). Read more

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