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MCDST Supporting Users & Troubleshooting Desktop Applications on a Windows XP Operating System Training Kit (Pro - Certification)
 
 
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MCDST Supporting Users & Troubleshooting Desktop Applications on a Windows XP Operating System Training Kit (Pro - Certification) [Illustrated] (Hardcover)

by Walter J. Glenn (Author) "This chapter serves as an overview to the desktop support role and environment and does not specifically cover any exam objective ..." (more)
4.5 out of 5 stars  See all reviews (4 customer reviews)

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Product details

  • Hardcover: 800 pages
  • Publisher: Microsoft Press,U.S.; illustrated edition edition (Jun 2004)
  • Language English
  • ISBN-10: 0735620881
  • ISBN-13: 978-0735620889
  • Product Dimensions: 23.4 x 19.6 x 6.1 cm
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon.co.uk Sales Rank: 510,999 in Books (See Bestsellers in Books)

    Popular in these categories:

    #10 in  Books > Computing & Internet > Microsoft Windows > Operating Systems > Windows XP > Certification
    #42 in  Books > Computing & Internet > Computer Science > Operating Systems
    #86 in  Books > Computing & Internet > Certification > Publishers > Microsoft Press

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Product Description

Product Description

This kit packs the tools and features what exam candidates want most- including an in-depth, self-paced traning based on final exam content; rigorous, objective-by-objective review; exam tips from an exert, exam certified author; and a robust testing guide.
Inside This Book (Learn More)
First Sentence
This chapter serves as an overview to the desktop support role and environment and does not specifically cover any exam objective. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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What Do Customers Ultimately Buy After Viewing This Item?

MCDST Supporting Users & Troubleshooting Desktop Applications on a Windows XP Operating System Training Kit (Pro - Certification)
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MCDST Supporting Users & Troubleshooting Desktop Applications on a Windows XP Operating System Training Kit (Pro - Certification) 4.5 out of 5 stars (4)
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Customer Reviews

4 Reviews
5 star:
 (3)
4 star:    (0)
3 star:
 (1)
2 star:    (0)
1 star:    (0)
 
 
 
 
 
Average Customer Review
4.5 out of 5 stars (4 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
84 of 86 people found the following review helpful:
5.0 out of 5 stars MCDST, 26 Jul 2004
By A Customer
This is a big book but one that is worth getting, especially if your chosen field is within the IT helpdesk role. Having said that, you will also find this book a great assistant if you are looking to get into the role or are due to be working within that role of helpdesk support. And of course, if you are due to take the exam then this will be your bible. The book itself is excellent. It's detailed and well structured layout is a strong point and its description regarding the role of Desktop Support Technician is very impressive. The book has a split personality. On one side it explains and suggests ways to diagnose, troubleshoot and solve end user problems and how your thinking needs to be logical and structured. Where as on the flip side it looks at the relationship you must build in a short time with the caller, how to communicate on all levels with different types of customers and how to explain and talk through the ways to fix the possible problems. One key element the book uses is the end of chapter questions - there to make sure you have read, but understood what has been documented. The book covers all aspects of the helpdesk and shows the tiers/lines of support to work your way up to, for example 2nd line support. This is a new certification from Microsoft and one which will prove to be hugely popular and probably the most successful. Especially as the first step into the IT sector. You will benefit hugely from this book and it will give you as much as you give time to it. You might also expect from Microsoft an over the top and self glorified dsecription of this certification. This is not true. It has been a long time coming but this book will become as much of an important tool as your BIOS is to your OS. Excellent.
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17 of 18 people found the following review helpful:
5.0 out of 5 stars Excellent resource for Examination, 5 April 2005
By Nate Fisher (Midlands, UK) - See all my reviews
This review is from: MCDST Supporting Users and Troubleshooting a Windows XP Operating System Training Kit (EXAM 70-271) (Paperback)
Very well presented book, highly relevent to the Microsoft examination.

Although (IMO) not the hardest of the Microsoft MCP qualifications, this book will provide the reader with just about everything that is covered in the exam.

Well sectioned up into relevant chapters and good multiple choice questions at the end of each one. Also an added bonus of a 15 percent discount for sitting the exam.

A definite 5 star book !

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13 of 14 people found the following review helpful:
3.0 out of 5 stars Passed the exam using it....., 23 Feb 2006
By BC (Warwickshire, UK) - See all my reviews
This review is from: MCDST Supporting Users and Troubleshooting a Windows XP Operating System Training Kit (EXAM 70-271) (Paperback)
I bought this to pass the associated exam that the book is about. I did have some prior knowledge about XP, so this books just reinforced my own knowledge.

I would have preferred to have seen more computerised questions on the CD-ROM, most of the practice questions are in the text. The book is on the included CD-ROM as well, which means you can study it conventionally, or on your PC screen through Acrobat.

I passed the exam, so I suppose the book did its job!

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5.0 out of 5 stars Passing your MCDST
I brought this book for two junior technicians at work. They both used this and not much else to revise and prepare for the exam. Read more
Published 21 months ago by D. Fones

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