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Coping with Difficult People
 
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Coping with Difficult People [Audiobook] (Audio Cassette)

by Robert M. Bramson (Author, Reader)
5.0 out of 5 stars See all reviews (1 customer review)

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Product details

  • Audio Cassette: 16 pages
  • Publisher: Simon & Schuster Audio (2 Jun 1997)
  • Language English
  • ISBN-10: 0671856901
  • ISBN-13: 978-0671856908
  • Product Dimensions: 13.4 x 10.8 x 1.8 cm
  • Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
  • Amazon.co.uk Sales Rank: 551,447 in Books (See Bestsellers in Books)

Product Description

Product Description
Psychologist and management consultant, Robert Bramson, demonstrates that it is possible to remain sane and dignified when dealing with difficult people. He suggests how to identify difficult types, understand your own style of thinking, and how it affects your ability to deal with each type.

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1 of 1 people found the following review helpful:
5.0 out of 5 stars A timeless book for dealing with difficult people, 1 Oct 2008
The world may be changing rapidly, but people still have not learned how to communicate and relate better to others. Though the copy I have was published in 1981, the gems of advice in the book are still invaluable today.

One of the most helpful aspects of the book is that the author delves into why people are difficult. I think this is important because if I can see the other person's point of view, I can tailor my language (and body language) appropriately to indicate that I understood that point of view. This may sound funny, but providing the WHY stopped me from thinking, "they are difficult just to be difficult!"

Overall, the book was well-written and organised in a clear and concise manner. After having applied his advice a couple of times recently, I highly recommend this book!
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