Have one to sell? Sell yours here
 
 
Difficult Conversations: How to Discuss What Matters Most
 
 

Difficult Conversations: How to Discuss What Matters Most (Hardcover)

by Douglas Stone (Author) "Jack is about to have a difficult conversation ..." (more)
4.3 out of 5 stars  See all reviews (6 customer reviews)

Available from these sellers.


12 used from £2.17

Customers Viewing This Page May Be Interested in These Sponsored Links

  (What is this?)
   Difficult Conversations opens new browser window
www.sfhgroup.com  -  online course fully interactive FLASH based 
   Difficult Conversations opens new browser window
www.acas.org.uk  -  Training courses from Acas Book online here 
   Conversation Skills: Easy opens new browser window
www.howtomakeconversation.com  -  How To Be Great In Conversation works. 100% Money Back Guarantee. 
  
 

Customers Who Bought This Item Also Bought

Getting to Yes: Negotiating an Agreement Without Giving In

Getting to Yes: Negotiating an Agreement Without Giving In

by Roger Fisher
4.6 out of 5 stars (17)  £5.74
Getting Past No: Negotiating with Difficult People

Getting Past No: Negotiating with Difficult People

by William Ury
4.5 out of 5 stars (2)  £6.24
Getting It Done: How to Lead When You're Not in Charge

Getting It Done: How to Lead When You're Not in Charge

by Roger Fisher
4.5 out of 5 stars (11)  £5.67
Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

by Kerry Patterson
5.0 out of 5 stars (2)  £6.74
Crucial Conversations: Tools for Talking When Stakes are High

Crucial Conversations: Tools for Talking When Stakes are High

by Kerry Patterson
4.3 out of 5 stars (9)  £6.98
Explore similar items

Product details

  • Hardcover: 256 pages
  • Publisher: Penguin Books (NZ) Ltd (Feb 1999)
  • Language English
  • ISBN-10: 0670883395
  • ISBN-13: 978-0670883394
  • Product Dimensions: 22.6 x 15.5 x 2.3 cm
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon.co.uk Sales Rank: 1,653,367 in Books (See Bestsellers in Books)

Product Description

Synopsis

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Inside This Book (Learn More)
Browse and search another edition of this book.
First Sentence
Jack is about to have a difficult conversation. Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
Search inside this book:

Suggested Tags from Similar Products

 (What's this?)
Be the first one to add a relevant tag (keyword that's strongly related to this product)
 

Your tags: Add your first tag
 

What Do Customers Ultimately Buy After Viewing This Item?


 

Customer Reviews

6 Reviews
5 star:
 (5)
4 star:    (0)
3 star:    (0)
2 star:    (0)
1 star:
 (1)
 
 
 
 
 
Average Customer Review
4.3 out of 5 stars (6 customer reviews)
 
 
 
 
Share your thoughts with other customers:
Most Helpful Customer Reviews

 
14 of 16 people found the following review helpful:
5.0 out of 5 stars Comprehensive introduction to interpersonal skills, 8 Jan 2001
By A Customer
Difficult Conversations gives you an excellent introduction in simple language to interpersonal skills. If you read through it and think about the lessons and anecdotes you get real insights into how you can resolve pointless conflicts and live a happier life! For Psychology PhDs this may seem dumbed down but for the average punter it could be worth its weight in gold.
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)



 
4 of 4 people found the following review helpful:
5.0 out of 5 stars Insightful guide to conversations without confrontation , 22 Oct 2007
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton and Sheila Heen use principles, illustrative stories and charts to teach you how to understand the components of challenging conversations, and how to prepare for them and transform them into something constructive. The language of the book is clear, insightful, concise and always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. We say everyone from teenagers to mature adults can use the communication skills discussed in this wise book.
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)



 
15 of 18 people found the following review helpful:
5.0 out of 5 stars An excellent and practical book., 21 Jul 2001
By A Customer
An extremely useful book which should be compulsory reading for anyone who has experienced difficult conversations in their personal or professional life which I suspect is all of us. The "identity conversation" in particular is of crucial importance and often neglected in other books on interpersonal transactions and negotiations.
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)


Share your thoughts with other customers: Create your own review
 
 
 
Most Recent Customer Reviews

1.0 out of 5 stars Painful
I don't want to waste too much time reviewing this item, as it really isn't worth it.
If you are mildly intelligent and have already lived to a healthy age all by yourself... Read more
Published 1 month ago by Mr. G. A. Worth

5.0 out of 5 stars Marvellous
This book is simply brilliant.
I would reccomend it to anyone involved in management of people and/or negotiation. Read more
Published 9 months ago by -

5.0 out of 5 stars A must read for those who do not have a Ph.D. in Psychology
This is a helpful book. The authors draw from a variety of conceptual frameworks on behavior but blend them skillfully to present a coherent work. Read more
Published on 30 April 1999

Only search this product's reviews



Customer Discussions

This product's forum
Discussion Replies Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
Topic:
First post:
Prompts for sign-in
 

   


Listmania!


Look for similar items by category


Look for similar items by subject


Feedback

Ad

Your Recent History

 (What's this?)

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.