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Review
′This book is an extensive, up–to–date and excellent review of the topics related to TQM. It can be useful for students, researchers and practitioners. The awaited fourth edition will be well received." Angel Rafael Martinez Lorente, Universidad Politecnica de Cartagena <!––end––>
Product Description
This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide–ranging source of reference for the many associated tools, techniques and systems.
- New edition of a text which is popular with both students, academics and practitioners.
- Gives the reader an appreciation of the concepts and principles of TQM.
- Serves as an authoritative source of reference for the many associated tools, techniques and systems.
- Now extensively revised in order to reflect recent developments in the field.
- New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems.
- The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model.
- Some of the material has been re–ordered and changes to terminology have been made in order to bring the book completely up to date.
Inside This Book
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First Sentence
In today's global competitive marketplace the demands of customers are for ever increasing as they require improved quality of products and services. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
In today's global competitive marketplace the demands of customers are for ever increasing as they require improved quality of products and services. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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