Join Amazon Prime and get unlimited Free One-Day Delivery. Already a member? Sign in.

Quantity:

More Buying Choices

11 used & new from �12.00

Have one to sell? Sell yours here

Managing Quality (Paperback)

by Barrie G. Dale (Editor) "In today's global competitive marketplace the demands of customers are for ever increasing as they require improved quality of products and services ..." (more)

4.5 out of 5 stars See all reviews (2 customer reviews)

RRP:	�31.99
Price:	�30.39 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save:	�1.60 (5%)
	o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o

Usually dispatched within 9 to 11 days.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

2 new from �30.29 9 used from �12.00

Other Editions:	RRP:	Our Price:	Other Offers:
Hardcover			Order it used
Paperback (5th Edition)	�29.99	�17.99	28 used & new from �13.50

Frequently Bought Together

Price For All Three: �43.02

Some of these items ship sooner than the others. Show details

This item: Managing Quality by Barrie G. Dale
Usually dispatched within 9 to 11 days.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
Quality Management Demystified by Sid Kemp
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
Quality Without Tears: The Art of Hassle-Free Management by Philip B. Crosby
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions

Customers Who Bought This Item Also Bought

Quality Management Demystified

by Sid Kemp

�7.14

TQM: Text with Cases

by John S Oakland

4.0 out of 5 stars (4) �31.34

Quality Without Tears: The Art of Hassle-Free Management

by Philip B. Crosby

5.0 out of 5 stars (1) �5.49

International Marketing

by Pervez Ghauri

3.0 out of 5 stars (4) �38.24

Exploring Corporate Strategy: Text and Cases

by Prof Gerry Johnson

4.6 out of 5 stars (5) �43.19

› Explore similar items

Product details

Paperback: 552 pages
Publisher: WileyBlackwell; 4th Edition edition (12 May 2003)
Language English
ISBN-10: 0631236147
ISBN-13: 978-0631236146
Product Dimensions: 24.4 x 17.2 x 4 cm

Average Customer Review: 4.5 out of 5 stars See all reviews (2 customer reviews)

Amazon.co.uk Sales Rank: 278,004 in Books (See Bestsellers in Books)

Would you like to update product info or give feedback on images?

See Complete Table of Contents

Customers Viewing This Page May Be Interested in These Sponsored Links

(What is this?)

Quality Management

www.ibm.com/workshops Sign up for a free IBM workshop on Rational Quality Management.

Introduction to Quality

www.thecqi.org/Quality-Toolbox Learn how CQI's Quality Toolbox can improve business performance

MSc Quality Management

www.port.ac.uk/SQM Achieve excellence. Apply Now. F/T P/T or Distance Learning

Product Description

Review
'This book is an extensive, up-to-date and excellent review of the topics related to TQM. It can be useful for students, researchers and practitioners. The awaited fourth edition will be well received." Angel Rafael Martinez Lorente, Universidad Politecnica de Cartagena

Product Description
This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide–ranging source of reference for the many associated tools, techniques and systems.

New edition of a text which is popular with both students, academics and practitioners.
Gives the reader an appreciation of the concepts and principles of TQM.
Serves as an authoritative source of reference for the many associated tools, techniques and systems.
Now extensively revised in order to reflect recent developments in the field.
New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems.
The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model.
Some of the material has been re–ordered and changes to terminology have been made in order to bring the book completely up to date.

See all Product Description

Inside This Book (Learn More)

First Sentence
In today's global competitive marketplace the demands of customers are for ever increasing as they require improved quality of products and services. Read the first page

Explore More
Concordance

Suggested Tags from Similar Products

(What's this?)

Be the first one to add a relevant tag (keyword that's strongly related to this product)

tqm(1)

business(1)

management(1)

What Do Customers Ultimately Buy After Viewing This Item?

	77% buy the item featured on this page: Managing Quality 4.5 out of 5 stars (2) �30.39
	11% buy Quality Management Demystified �7.14
	5% buy Quality Management Essentials �20.99
	5% buy Quality Without Tears: The Art of Hassle-Free Management 5.0 out of 5 stars (1) �5.49

Explore similar items

Customer Reviews

2 Reviews

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

4.5 out of 5 stars (2 customer reviews)

Share your thoughts with other customers:

Create your own review

Most Helpful Customer Reviews

13 of 13 people found the following review helpful:

4.0 out of 5 stars A fine guide to the principles of Quality Mangement, 20 April 2001

By A Customer

This review is from: Managing Quality (Blackwell Business) (Paperback)

Reference books tend to be rather dry and as a result hard to read, however it was a great relief and surprize to find that this book is easily approachable and an entertaining read - as much as a textbook can. Even though it is almost 500 pages long the book is easily held and feels like it will survive quite a bit of handling.

The book covers a huge range of Quality mangement issues, from the Quality Gurus and their teachings, through Total Quality Management, to a large selection of the tools available to the Quality Professional, all of which are well illustrated with clearly drawn line diagrams. For those who require further information on any of the topics discussed in the book there is an extensive reference section at the end of each of the 23 chapters

The print is clear and well chosen to give a crisp easy to read text, even in the small print. Frequent sub-headings break the text into easily read sections - preventing pages of solid text taking over the book, and disheartening the reader from their task.

This is the third edition and I can see it remaining as one of my main reference books for years to come. I wouldn't hesitate in recommending this book to anyone who requires a solid grounding in Quality Management.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

3 of 3 people found the following review helpful:

5.0 out of 5 stars a totally comprehensive and valuable academical work, 25 Aug 2001

By A Customer

This review is from: Managing Quality (Blackwell Business) (Paperback)

Covers all important aspects of TQM. Avoids biasing to buzz programmes like Six Sigma, BPR and the likes. It was a very valuable reference to my academic study.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

Share your thoughts with other customers: Create your own review

› See all 2 customer reviews...

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jsOnDisplayBlock { display: none; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; }

Customer Discussions

Beta (What's this?)

This product's forum (0 discussions)

	Discussion	Replies	Latest Post
	No discussions yet

Ask questions, Share opinions, Gain insight

Start a new discussion

Topic:

First post:

Prompts for sign-in

[Cancel]

Guidelines

Listmania!

Great Books: A list by Nick Kitchener
My most valued project management books: A list by Blun
Business Management: A list by Richard Preston

Create a Listmania! list

Look for similar items by category

Feedback

Would you like to update product info or give feedback on images?
I am the Author, and I want to comment on my book.
I am the Publisher, and I want to comment on this book.

Fun for Everyone

Achieve over 15,000 RPM with our great range of Powerballs.

›Shop the Powerball store

Make A Wish

Make sure you always get what you want with an Amazon.co.uk Wish List.

›More info on Wish Lists

Boys Smell

Lynx Africa Body Spray and After Shave Gift set

But we make sure they smell good...

›Discover male grooming at Amazon.co.uk

Treat Someone

With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is).

›Learn more about Gift Certificates

Where's My Stuff?

track your recent orders
view or change your orders in Your Account

Delivery and Returns

see our delivery rates and policies
thinking of returning an item? (See our Returns Policy)

Need Help?

Forgot your password?
Buy Gift Certificates.
still have questions? Visit our Help Pages

Your Recent History

(What's this?)

You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue Shopping: Top Sellers

The Girl Who Played with Fire by Stieg Larsson

4.5 out of 5 stars (75)�3.86

Breaking Dawn (Twilight Saga) by Stephenie Meyer

4.1 out of 5 stars (464)�6.49

The Girl with the Dragon Tattoo by Stieg Larsson

4.1 out of 5 stars (165)�3.99

The Host by Stephenie Meyer

4.2 out of 5 stars (84)�3.86


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon