See buying choices for this item to see if it's one of the millions that are eligible for Amazon Prime.

4 used from �2.23

Have one to sell? Sell yours here

See larger image

Share your own customer images

Publisher: learn how customers can search inside this book.

Dealing with Customer Complaints (Hardcover)

by Tom Williams (Author)

No customer reviews yet. Be the first.

Available from these sellers.

4 used from �2.23

Product details

Hardcover: 132 pages
Publisher: Gower Publishing Ltd (18 Jul 1996)
Language English
ISBN-10: 0566076977
ISBN-13: 978-0566076978
Product Dimensions: 24.6 x 18.8 x 1.4 cm
Average Customer Review: No customer reviews yet. Be the first.

Amazon.co.uk Sales Rank: 38,013 in Books (See Bestsellers in Books)

Popular in these categories:

#21 in	Books > Business, Finance & Law > Sales & Marketing > Public Relations
#25 in	Books > Business, Finance & Law > Sales & Marketing > Customer Services
#26 in	Books > Health, Family & Lifestyle > Psychology & Psychiatry > Schools of Thought > Behavioural Theory

Would you like to update product info or give feedback on images?

See Complete Table of Contents

Customers Viewing This Page May Be Interested in These Sponsored Links

(What is this?)

Online customer support

www.FreshNetworks.com We build online communities that let your customers help each other.

Reveal Your Best Customer

www.sapclear.com Clarity reveals customer insights allowing you to provide more value.

eMDR Reporting

www.pilgrimsoftware.com Fast and easy eMDR Reporting for Complaints. Free Information.

Product Description

Product Description
Explaining the strategic importance of complaints handling, this study examines how people actually complain and what their objectives might be. It shows how to determine policy, and how to set up and run an effective complaints handling unit. The principles and practices involved are detailed.

Tag this product

(What's this?)

Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organize and find favorite items.

Customer Reviews

There are no customer reviews yet. Create your own review

Video reviews

New feature! Amazon now allows customers to upload product video reviews. Use a webcam or video camera to record and upload reviews to Amazon.

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jsOnDisplayBlock { display: none; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; }

Customer Discussions

Beta (What's this?)

This product's forum (0 discussions)

	Discussion	Replies	Latest Post
	No discussions yet

Ask questions, Share opinions, Gain insight

Start a new discussion

Topic:

First post:

Prompts for sign-in

[Cancel]

Guidelines

Look for similar items by category

Books > Business, Finance & Law > Management > Human Resources > Human Resources Management
Books > Business, Finance & Law > Sales & Marketing > Customer Services
Books > Business, Finance & Law > Sales & Marketing > Public Relations
Books > Health, Family & Lifestyle > Psychology & Psychiatry > Schools of Thought > Behavioural Theory
Books > Science & Nature > Popular Science > Human Biology > The Brain

Feedback

Would you like to update product info or give feedback on images?
I am the Author, and I want to comment on my book.
I am the Publisher, and I want to comment on this book.

The Body Shop

Protect and boost your glow with The Body Shop Vitamin C Skin Boost.

›Shop The Body Shop

Beauty without the Beast

Olay Regenerist Daily 3 Point Treatment Cream

From au naturel to party glam, we have all the best names in cosmetics and skincare.

›Discover Beauty at Amazon.co.uk

A Close Shave

Philips Nivea Coolskin HS8060 Moisturizing Rotary Shaving System

For all types of hair removal, stay smooth with Amazon.co.uk.

›Discover Shaving & Hair Removal

Treat Someone

With an Amazon.co.uk Gift Certificate, you can get them what they want (even if you don't know what that is).

›Learn more about Gift Certificates

Where's My Stuff?

track your recent orders
view or change your orders in Your Account

Delivery and Returns

see our delivery rates and policies
thinking of returning an item? (See our Returns Policy)

Need Help?

Forgot your password?
Buy Gift Certificates.
still have questions? Visit our Help Pages

Your Recent History

(What's this?)

You have no recently viewed items or searches.

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.

Look to the right column to find helpful suggestions for your shopping session.

Continue Shopping: Top Sellers

The Girl Who Played with Fire by Stieg Larsson

4.5 out of 5 stars (76)�3.86

Breaking Dawn (Twilight Saga) by Stephenie Meyer

4.1 out of 5 stars (464)�6.49

The Girl with the Dragon Tattoo by Stieg Larsson

4.1 out of 5 stars (168)�3.99

Bad Science by Ben Goldacre

4.6 out of 5 stars (143)�4.85


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon


Amazon Home

International Sites: United States \| Germany \| France \| Japan \| Canada \| China

Business Programs: Sell on Amazon \| Fulfilment by Amazon \| Join Associates \| Join Advantage

Customer Service \| Help \| View Basket \| Your Account

About Amazon.co.uk \| Careers at Amazon