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Product Description
Synopsis
This book offers a method to create a continuous improvement document - The 'Process Master.' This new quality tool documents all the facets of a process as they actually occur - steps, inputs, outputs, equipment, controls - utilizing the 'untapped' process knowledge of your organizations workforce. It allows you to standardize a procedure, which then can be easily reviewed and improved. The benefits include cost reduction, increased productivity, improved safety, higher morale, and the ability to meet changing expectations of your customers. It contains two fully completed sample Process Masters as well as numerous improvement example. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart. Written in a pragmatic format, Process Mastering provides step-by-step details for implementing this powerful tool. The book explains how to use process mastering to comply with ISO 9000 or ISO 14000 standards, increase productivity, reduce operating costs, improve company safety and much more. This book is a must read for any manager or executive who wants to implement a continuous improvement program.Filled with excellent examples and illustrations, Process Mastering is the tool for getting your company on the road to worldclass performance.
From the Back Cover
The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.
Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:
Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.
Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:
- Identify and gain control of your organization's key processes.
- Get the right people involved.
- Establish boundaries and measures.
- Use the process master to support ISO and HACCP compliance
Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.
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